We’ve power packed our Call Center settings section with settings that you can use to now customise your phone banking campaign.
Set the greeting that agents hear once they dial in to your call center campaigns. It’s the first thing your agent hears when they join a campaign. Customise your greeting to include your company or groups name and motto. Or maybe include tips on how to succeed at phone banking.
Set the hold music agents hear when they are between calls when connected to a campaign. We were getting complaints about how the hold music was agreeable to some agents. Music of course is subjective, which is why you can now set it to your own. Get creative! Maybe even use your candidates voice over to encourage agents or volunteers during the campaign!
Tip: You can even set this to nothing by uploading an audio file that has no sound!
Call Wait Duration
Set the number of seconds the system will wait for a contact to pick up. This setting can make a big difference to the efficiency of your campaign. If you have a large number of contacts to call, setting this value to a small number will help you save time and overall make more number of calls per agent.
Agent Connection Preference
New agents were always set to join campaigns using their phone. You can now set a different connection preference for all new agents. Agents can join the campaign in any of the following ways.
- Through a Chrome browser
- Using their phone
- Using a soft phone client like, XLite
- Dial in to a campaign phone number
Choosing a default connection preference will save you time when registering agents. You will no longer have to manually change it for each agent.Call Center, New features, Phone Banking