Ah May, the month of Spring..or Autumn, depending on which hemisphere you’re in. Let’s go with Spring. A time synonymous with outdoor festivities, maypoles, celebrations, and pretty dresses. We hold ourselves to the spirit of May with a delightful new mobile experience, a new design for clarity, and a way directly to the cookie jar.
A delightful mobile experience
We listen to customer stories every day. Stories of text bankers getting together over pizza and snacks, with a tablet or laptop in hand, engaging scores of people in meaningful conversations.
And stories of volunteers, on the go, sending messages on their subway commute, or waiting for their order at the diner.
And re-designing for a delightful mobile experience that is on par with our web app is how we intend to help you tell better stories.
We’re re-positioning the cookie jar
It’s no use having cookies in the house if you can’t find the cookie jar. I’m talking about merge tags, of course. When we started getting too many requests for cookies, I mean merge tags, we decided we had to re-position the jar. So now, you simply type ‘@‘ to get the full list of merge tags to show up on your screen.
Merge tags eg. @first_name, @agent_name, @polling_location,are automatically replaced by values stored for that contact in your phonebook.
Designing for clarity
The goal of the campaign overview is to get you up to speed on exactly what’s going on with your live call center campaign.
Campaign managers need to be able to answer these questions and more with one quick glance.
And we’ve redesigned the campaign overview so you can do just that!
That’s all for May. Until next time…👋