outbound call center metrics

Outbound Call Center Metrics ( 13 Top KPIs )

Results for outbound call centers are improved by carefully managing call center metrics in combination…

Read More
Tracking Volunteer Recruitment

How a French Political Campaign tracked Volunteer Recruitment with CallHub Analytics

Volunteers, passionate engaged volunteers. They form the crux of political campaigns, going out into communities…

Read More
Using custom fields for voter profiling

Custom Fields To Know Your Voters Better

Campaigns, in recent years, have gone out of the way to personalize their communication with…

Read More
compare agents analytics

Campaign Analytics: Compare Agents

This graph is part of our new Analytics Dashboard plugin. Call center agents are your…

Read More

Call Center leaderboard for agents and teams

Leaderboards are fun, right? They motivate us, keep us engaged and present useful information in…

Read More
Agent activity analytics

CallHub analytics: Track agent activity

As part of our big feature, CallHub Campaign analytics, here we have the agent activity dashboard….

Read More
call-and-sms-analytics-for-your-campaign

Call and SMS Analytics for your Campaign

Running a political or advocacy campaign is tough work and anyone who has been part…

Read More

Data driven campaign analysis

While running large campaign, patterns in call times, duration etc can tell you a lot…

Read More