8 Training Tips To Boost Call Center Communication Skills

To have a great call center agent is as important as having the right software….

Read More
outbound call center metrics

Outbound Call Center Metrics ( 13 Top KPIs )

Results for outbound call centers are improved by carefully managing call center metrics in combination…

Read More

Product Update: Call Center

We’ve expanded the scope of phone banking results to help you turn data into action. We’ve added…

Read More

3 Ways to turn your phone banking Results into Action

You ran a successful phone banking campaign. Campaign volunteers talked to thousands of people, engaged…

Read More
smart scheduler - find the best times to call

Smart Scheduler – Find the best times to call voters

We released the Dynamic dialer last month to help campaigns project a local presence by dynamically…

Read More
alerts to call center agents when local internet capacity is low

Alerts to agents when local internet connection is insufficient

As a cloud based telephony product, on CallHub agents call make calls through their browser….

Read More

How to make campaign phone calls with BSD tools

BSD tools are known for their campaign management features. From the 2012 Obama campaign to NAACP…

Read More
Dynamic Caller ID for call center software

Dynamic caller ID for the Call Center

Last October, we released a brand new plugin called Dynamic Caller ID. This free plugin…

Read More
local presence auto dialer

Local presence auto dialer

If your sales offices are spread across the country or possibly the world and your…

Read More
What is a Predictive Dialer

What is a predictive dialer?

A predictive dialer is an automated outbound voice calling system designed to increase the efficiency…

Read More