Yes, press 1 campaigns are legal under TCPA when you follow compliance requirements.

Key compliance rules:

• Obtain prior express written consent before calling cell phones with an autodialer

• Maintain an internal Do Not Call list and honor opt-out requests immediately

• Include proper caller identification

• Only call between 8 AM and 9 PM in the recipient’s time zone

CallHub’s platform includes built-in compliance features like automatic DNC list management, time zone detection, and consent tracking to help you stay compliant with every press call campaign.

CallHub’s press 1 dialer can make thousands of calls per hour, depending on your plan and campaign settings.

Typical capacity:

• Standard plans: Up to 10,000+ calls per hour

• Enterprise plans: Custom capacity for large-scale campaigns

Factors that affect call volume:

• Your configured calling speed (calls per agent/line)

• Call throttling settings for carrier compliance

• Average call duration and message length

Our press one bot automatically manages concurrent calls to maximize reach while maintaining call quality and deliverability.

A live transfer fee applies when a contact presses 1 to connect your call to a live agent or phone number.

How it works:

• Contact receives your automated press 1 campaign message

• They press 1 to speak with someone

• The system immediately connects them to your team

• You’re charged for both the initial call AND the connected call time

CallHub’s live transfer pricing:
Live transfers are charged separately because they involve connecting two parties in real-time. You’ll see these itemized in your usage reports, along with the contact’s information and call recording.

This ensures you only pay for genuine connections, not just automated message delivery.

Yes! CallHub’s unified platform lets you trigger SMS messages based on press call responses.

How to set it up:

• Configure your press 1 campaign with keypad options

• Set up an automated workflow that triggers when someone presses a specific digit

• Contacts who press that key automatically receive your SMS follow-up

Example use cases:

• Someone presses 2 for “text me more info” → Receives instant SMS with details

• Contact presses 1 to volunteer → Gets SMS confirmation with next steps

• Caller presses 3 to opt out → Receives SMS confirmation and is added to DNC list

This creates a seamless multi-channel experience that meets contacts where they are.

Script quality:

• Use conversational language that sounds human

• Keep messages concise (30-45 seconds max)

• Avoid obviously robotic phrases like “Press 1 for more options now”

Professional recording:

• Use a real person’s voice, not text-to-speech

• Record in a quiet environment with good audio quality

• Add natural pauses where appropriate

Smart menu design:

• Offer 2-4 clear options, not 10

• Make the purpose obvious upfront: “Hi, this is Sarah from [Organization]…”

• Give contacts time to respond without rushing

CallHub’s press 1 dialer lets you upload professional recordings and test your campaign before launch to ensure quality.

STIR/SHAKEN is a caller ID authentication protocol that verifies calls aren’t spoofed or fraudulent.

What it means:

• STIR = Secure Telephony Identity Revisited

• SHAKEN = Signature-based Handling of Asserted information using toKENs

How it works:
Carriers “sign” outgoing calls to verify the caller ID is legitimate. Receiving carriers check the signature and display verification to recipients.

Why it matters for your press 1 campaigns:

• Improves answer rates by preventing “Scam Likely” labels

• Required by FCC for most voice service providers

• Increases deliverability and trust

CallHub’s calling infrastructure is STIR/SHAKEN compliant, helping ensure your press call campaigns reach contacts with verified caller ID.

A filtering IVR adds a human verification step before connecting to a live person.

How it works:

• Your press 1 campaign reaches a contact

• Before connecting to an agent, the system asks them to “Press 1 to connect your call” or answer a simple question

• Only callers who respond get transferred

• Automated bots and robocallers can’t press keys, so they’re filtered out

Benefits for your team:

• Agents only receive calls from real, engaged people

• Reduces spam and automated callbacks

• Improves agent efficiency and morale

This is particularly useful for campaigns where you’re transferring press 1 responses to live agents and want to ensure quality connections.

For press 1 campaigns, keep it simple: 2-4 menu options work best.

Why fewer options perform better:

• Easier for contacts to remember and choose quickly

• Reduces confusion and hang-ups

• Increases response rates

Example optimal menu:
“Press 1 to speak with our team, press 2 to leave a message, or press 3 to be removed from our list.”

What CallHub supports:
Our press 1 dialer lets you configure up to 10 keypad options, but we recommend starting with 2-3 and testing performance before adding more.

Pro tip: Front-load your most important option (usually “press 1 to connect”) so engaged contacts respond immediately.

Absolutely! Press 1 campaigns work great for internal communications where you need quick responses at scale.

Common use cases:

Schools & Universities:

• Emergency notifications with press 1 to confirm receipt

• Event RSVPs and parent-teacher conference scheduling

• Absence verification and student pickup confirmations

Churches & Religious Organizations:

• Service attendance confirmations

• Volunteer signup for events

• Prayer request hotlines

• Donation pledge campaigns

Community Organizations:

• Meeting reminders with RSVP tracking

• Member engagement and feedback collection

• Emergency communications

Benefits for internal use:
Since you’re calling members, students, or congregants who’ve shared their numbers, compliance is simpler. CallHub’s press 1 dialer makes it easy to set up campaigns, capture responses, and route calls exactly where they need to go.