★ PREMIUM FEATURE
Predictive Dialer Software
Make 3X more calls per hour with predictive dialing. Agents will spend maximum time talking to contacts.
- Connect agents only to answered calls. Skip busy, bad, and unanswered calls.
- Automatically adjusts dialing speed to reduce call drop rate.
- Drop a voicemail for answering machines.
- Dynamic branching scripts to guide conversations better.
- Available for agents on Mobile App and Web App.
CallHub is trusted by organizations around the world
What is a predictive dialer?
A predictive dialer is an outbound auto dialer software that dials numbers ahead of time and only connects answered calls to free agents. It skips bad, unanswered, busy numbers and even answering machines. This helps increase the efficiency of agents in a call center campaign exponentially.
How does predictive dialer software work?
The predictive dialer connects a call to an agent as soon as they are free by dialing numbers ahead of time. The algorithm works by calculating the dialing ratio based on stats like answered calls, dropped calls, and number of active agents and predicting the appropriate dial rate for the next round.
Why use a Predictive Dialer?
3X more calls an hour—boost agent productivity
The Predictive Dialer eliminates the manual effort of dialing numbers, making up to 110 calls per hour and letting agents focus only on conversations. Achieve talk time of up to 45 minutes per hour!
Scripts, notes, and tags for each conversation
Agents have a script [dynamic or static] at their disposal to support each call. They can tag contacts and add responses and dispositions after each call. Managers can add notes for agents.
Sync data in real-time
Personalize conversations with merge tags from your CRM & using branching scripts. Data from calling campaigns is instantly synced to your CRM removing the hassle of manual data entry.
Create a Predictive Dialing Campaign
When should you use predictive dialing?
When running high-volume campaigns
If you’re looking to reach a large contact list and minimize the time needed to do so, use a predictive dialer.
When working with a small team
When running campaigns with fewer agents, you can increase their talk time with the predictive dialer. The dialer algorithm matches available agents to answered calls as soon as they are free.
If you’re unsure about the list quality
If you’re unsure about your list’s quality, setting the best dial rate to maximize talk time may be difficult. However, the predictive dialer judges this automatically, so you don’t have to think about it.
Who uses the Predictive Dialer?
Political Campaigns
Political campaigns use the Predictive Dialer to run high volume Get Out The Vote campaigns and polls.
Nonprofit Organizations
Collecting event RSVPs, conducting surveys, and collecting feedback are popular use cases for nonprofits to use Predictive Dialers.
Business
Businesses collect feedback, cold call, and relay acknowledgments using the Predictive Dialer.
Market Research
Market researchers use predictive dialers for quantitative research and survey confirmations.
Advocacy
Advocacy groups collect RSVPs and run supporter mobilization campaigns using predictive dialing.
Education
Educational institutions use predictive dialers to call prospects and filter out interested students, those who need guidance, etc.
Here’s what our customers have to say
Organizing For Change used the Predictive Dialer
The OFC along with their partner groups were able to increase voter turnout by 7% in certain voter segments using CallHub’s predictive dialer software.
Advantages of CallHub’s Predictive Dialing Software
Increase Answer Rates with “Caller Verified” badges
All CallHub dialers are SHAKEN/STIR compliant. Get a “Caller Verified” badge on your phone numbers and stay compliant with the SHAKEN/STIR regulations. Instill trust in your contacts and thus improve answer rates.
Get detailed insights with advanced analytics
Make data-driven decisions and stay on track with calling goals. Track call metrics, calling activity, and agent performance. Access easy-to-understand call center reports in real time with CallHub’s advanced analytics.
Join campaigns on the go from your smartphone
Eliminate the cost of buying extra devices and let your agents join your predictive dialing campaigns using the CallHub app on their smartphones. Attract more agents with the ability to make calls from anywhere and anytime.
Ensure quality conversations with branching scripts
Eliminate the hassle of scrolling through calling scripts to figure out what to say next. Build logic-based branching scripts that guide the caller to the next part of the conversation based on the contact’s response.
Drop a voicemail for answering machines to reach everyone
With a predictive dialer, you can choose to skip answering machines or drop a voicemail to ensure you reach every contact. Upload a pre-recorded audio file when setting up the campaign and the tool takes care of the rest.
Receive inbound calls to your numbers
Make sure you miss no opportunity to connect with your audience. If you fail to connect over outbound calls let your contacts call you back. You can drop the number they can reach out to in your voicemail.
Schedule callbacks if contacts request it
Got in touch with a contact who’s busy? Schedule a more convenient time to talk to them. CallHub automatically dials the number at the scheduled time and connects it to an agent.
Make calls from local numbers automatically
Local numbers are more likely to be picked up. CallHub’s dynamic caller ID automatically rents local numbers based on the contact’s location. Local numbers are available in 150+ countries.
Set call dispositions for easy segmentation
Use call dispositions to mark the outcome of each call. Segment your list and take follow-up actions based on these dispositions.
Why use CallHub?
Unparalleled support
Our support team works 24/7 to help you. We have a 94% customer satisfaction rate and respond to queries in <3 hours on average.
Competitive pricing
Create an account and pay only for what you need, or choose bulk plans for discounted pricing. The most competitive calling rates you can find.
Unlimited agent seats
Agents are crucial to your campaign. Recruit as many as you need and add them to CallHub for free! We do not charge per agent.
stay compliant in your outreach
Compliance
CallHub always stays on top of the rules laid out by the Federal Communications Commission(FCC) and keeps the product up to date to ensure the highest level of compliance.
We are leading on the security front with a SOC2 certification. Learn more about our SOC2, GDPR, and ISO 12007 compliance here.
Maintain a DNC List
CallHub maintains an account level DNC list so contacts who request to be on it are never contacted again from any campaign.
Non-ATDS dialer
Our predictive dialing system doesn’t use a random or sequential number generator (RoSNG) to store or call numbers, which makes it non-ATDS.
Timezone Calling
Schedule your campaigns in advance and as per different time zones so no calls are made outside of the mandated hours.
Ready to run efficient calling campaigns?
Try CallHub’s predicitve dialer for free. No credit card required.
Keep your data in sync with a seamless CRM Integration
CallHub directly integrates with all major CRMs and via Zapier for others. Connect it with the CRM software you use for a seamless flow of data.
Other Dialers from CallHub
Power Dialer
Have complete control over the calling speed. The power dialer dials the next call only when the caller initiates it. This gives them time to make notes between calls without worrying about contacts waiting on the line or dropping off.
Robo Dialer
Deliver a voice message to hundreds of people simultaneously over the phone. The Robo Dialer calls every person on your list and plays your pre-recorded audio message to people who answer. It drops a voicemail when encountered with an answering machine.
FastClick Dialer
Make calls super fast to cell phones and landlines while staying compliant. The FastClick dialer uses human intervention to initiate calls adding an extra layer for TCPA compliance. But with intelligent queuing & call routing, the dialing speed is not compromised.
Try CallHub’s Predictive Dialer
Try it free. No credit card required. Instant setup.
Frequently Asked Questions
What is a predictive dialer?
A Predictive Dialer is an outbound automated dialer that increases the efficiency of agents in a call center campaign by dialing numbers ahead of time and connecting only answered calls to agents.
How many agents do I need?
It is recommended to have at least 6 agents making calls for a Predictive Dialer to work efficiently.
How many people can I call in an hour?
For a list of average health, a single agent can make about 70 dials per hour and expect to have about 35 live calls.
What is the best predictive dialer software?
The best predictive dialer software is whichever one that offers you the features you need to run your campaigns efficiently.
How much is a predictive dialer?
The predictive dialer is an advanced auto-dialing feature that’s available as an add-on at a nominal price. Learn more about the pricing here.
Are predictive dialers illegal?
Tools like the Predictive Dialer are not illegal, but they do have to follow regulations such as the Telephone Consumer Protection Act. Learn more.
