TCPA and SHAKEN/STIR Compliant

Cloud Call Center Software

Make more calls per hour while staying compliant. Power, predictive, and auto-dialers to fit every campaign’s need. Detailed analytics dashboard to measure campaign and agent performance in real-time.

  • One platform for inbound and outbound calling.
  • Integrates with all CRMs to sync data in real time.
  • Unlimited agent seats at zero cost.
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Trusted by organizations worldwide

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What organizations benefit from Call Center Software?

Any organization that wants to connect with its audience over call will benefit from contact center software. Here’s a list of organizations that commonly use call center software.

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Political

Political campaigns use call centers for canvassing, supporter mobilization, GOTV and fundraising. Read more

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Nonprofits

Fundraising, donor engagement and recruitment is how most nonprofits use contact center software. Read more

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Unions

A call center solution is used by unions for spreading awareness, supporter mobilization, and relay updates.

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Business

Businesses most often use call center software for sales calling, cold calling and canvassing, and customer support.

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Market Research

Qualitative research, collecting feedback, and networking is how market research companies use call center software.

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Education

Schools and universities use contact centers to connect with students and provide administrative and bookstore support. Read more

Benefits of CallHub’s Call Center Software

Increase agent productivity

Choose from a range of auto dialers that eliminate manual efforts of calling so agents spend more time talking. Automatically dial contacts one at a time with the Power Dialer or maximize talk time for your agents with the Predictive Dialer.

Receive incoming calls

Receive inbound calls on CallHub with no additional setup or extra agents. With smart call routing, ensure you don’t miss out on any potential conversions. Improve your contacts’ experience by letting them get in touch with your representatives.

Make calls from your mobile phone

Now campaign on the go from your smartphone with the CallHub mobile app. With an easy-to-use interface and quicker onboarding, improve your agents’ efficiency and let them join campaigns from their phones – anytime, anyplace.

Handle branching conversations with ease

No more frantic scrolling through the script to look for what to say next. Create logic-based scripts so your agents can jump to the right section of the script as per the conversation.

Keep track of campaign performance

CallHub analytics provides you with insights to make sound decisions based on real data. Track calling activity, measure calls that convert into meaningful conversations, & compare agent performance; all in real time.

Automate outreach across channels

Simplify your outreach with workflows. Create detailed audience journeys and triggers that automatically send emails, texts, or make calls to contacts based on their activity. Nurture your audience without any manual intervention.

Provide context for each call

Agents on a call have access to data collected from previous conversations and synced databases to make each conversation authentic and personal.

Collect data while on calls

Personalized scripts for each contact helps agents focus on the conversation. Agents can add survey answers during a call. Use app integrations to sync surveys and events directly from your CRM.

Follow up instantly with texts

Follow-up with a text message directly from a call center campaign. Send the text to the number you call or note down a new number during the call to send the text to.

Compliance

With CallHub, you have absolutely nothing to worry about. CallHub always stays on top of the rules laid out by the Telephone Consumer Protection Act and keeps the product up to date to ensure the highest level of compliance.

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SHAKEN/STIR Compliant

CallHub is SHAKEN/STIR compliant. Get phone numbers validated to attain a ‘Caller Verified’ badge and improve answer rates significantly.

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TCPA Compliant Dialers

None of our auto dialers use a random or sequential number generator making them perfectly TCPA compliant.

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Timezone Calling

Schedule your campaigns in advance and as per different time zones so no calls are made outside of the defined hours.

Make calls that inspire action

Sign up for a free account. No credit card required.

Outbound Call Center Software Features

Onboard and manage call center agents with ease and improve agent productivity.

Add agents to your campaign with ease

Add agents to your campaigns and let them start making calls instantly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.

Make calls from a browser or phone

Give agents the flexibility to choose how they want to make calls. They can call from a browser or dial into a campaign. They can even join campaigns from a mobile app.

Monitor and record calls

Join live calls to guide training sessions or help agents to maintain calling quality — or review call recordings at a later time to train agents with examples.

Notify agents instantly

Share time-sensitive updates with your agents while they are on calls through instant notifications. These are displayed on the dashboard.

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Run distributed campaigns

Create sub-accounts to control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.

Inspire agents with gamification

Compare agent performance and display it on the dashboard for some healthy competition. Inspire agents to be more proactive and top the leaderboard.

Have data-enriched conversations

Organize contacts

Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.

Survey based tagging

Tag contacts in your CRM based on how they respond to survey questions. Filter based on these tags for future campaigns.

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Survey households

Members of a single household can be grouped together. Agents can survey multiple household members in the same call.

Improve your answer rates significantly

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Schedule a callback

Agents can schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at that time and connects the call to your agent.

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Drop a voicemail in one click

Automatically detect answering machines and drop a pre-recorded audio message OR choose to hang up the call.

Call from a local number

People are more likely to pick up calls from local numbers. CallHub automatically rents local numbers based on the contact’s location to improve answer rates.

Keep your data in sync with a seamless CRM Integration

Connect CallHub with your CRM software directly or via Zapier. Access relevant contact information during calls and automatically log all call data to eliminate data entry efforts.

NationBuilder

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NGPVAN

Blackbaud

Action Network

CiviCRM

L2 Political

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Salesforce

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OSDI

Blue State Digital

Ecanvasser

Ready to start a conversation?

Try it free. No credit card required. Instant setup.

Multiple virtual outbound dialers

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Power Dialer

Agents control the dialing speed. At normal speeds, a single call (1:1) is dialed when an agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.

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Predictive Dialer

Predictive Dialer is the fastest way to go through your list. Depending on agent availability, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon as an agent hangs up, there is somebody waiting to talk to them.

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FastClick Dialer

The manual FastClick Dialer lets you make outbound calls to cell phones at speeds comparable to an auto dialer. This means you stay TCPA compliant when calling cell phones. (The FastClick dialer is available on TCPA compliant accounts.)

Learn how organizations are using CallHub today

Cloud Call Center for conversations that matter

Try it free. No credit card required. Instant setup.

Other tools from CallHub

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Voice Broadcasting

Relay voice messages to people instantly over a call. Play a pre-recorded audio or type it in the text to speech box. SHAKEN/STIR compliant to improve answer rates.

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Peer to Peer Texting

Have one-on-one conversation at scale over texts. Drive action, collect data, send custom responses, and engage with your audience.

FAQ

What is a call center software?

A call center software is a tool that helps you connect with your audience at scale and manage customer communication with ease. The best call center software is one that lets you make and receive calls, gives you complete control on your dialing speed with multiple automated dialers, and guide conversations with interactive or branching scripts.

What is the best software for call centers?

It’s a good idea to choose a tool that offers all the features you need, while fitting in your budget.

What are CRM tools in a call center software?

CRM integrations help you sync data between your calling software and your database. Survey notes and dispositions can be sent back automatically.