TCPA and SHAKEN/STIR Compliant
Cloud Call Center Software
Make more calls per hour while staying compliant. Power, predictive, and auto-dialers to fit every campaign’s need. Detailed analytics dashboard to measure campaign and agent performance in real-time.
- One platform for inbound and outbound calling.
- Integrates with all CRMs to sync data in real time.
- Unlimited agent seats at zero cost.
Trusted by organizations worldwide
What organizations benefit from Call Center Software?
Any organization that wants to connect with its audience over call will benefit from contact center software. Here’s a list of organizations that commonly use call center software.
A call center solution is used by unions for spreading awareness, supporter mobilization, and relay updates.
Businesses most often use call center software for sales calling, cold calling and canvassing, and customer support.
Qualitative research, collecting feedback, and networking is how market research companies use call center software.
Benefits of CallHub’s Call Center Software
Receive incoming calls
Receive inbound calls on CallHub with no additional setup or extra agents. With smart call routing, ensure you don’t miss out on any potential conversions. Improve your contacts’ experience by letting them get in touch with your representatives.
Make calls from your mobile phone
Now campaign on the go from your smartphone with the CallHub mobile app. With an easy-to-use interface and quicker onboarding, improve your agents’ efficiency and let them join campaigns from their phones – anytime, anyplace.
Handle branching conversations with ease
No more frantic scrolling through the script to look for what to say next. Create logic-based scripts so your agents can jump to the right section of the script as per the conversation.
Keep track of campaign performance
CallHub analytics provides you with insights to make sound decisions based on real data. Track calling activity, measure calls that convert into meaningful conversations, & compare agent performance; all in real time.
Automate outreach across channels
Simplify your outreach with workflows. Create detailed audience journeys and triggers that automatically send emails, texts, or make calls to contacts based on their activity. Nurture your audience without any manual intervention.
Provide context for each call
Agents on a call have access to data collected from previous conversations and synced databases to make each conversation authentic and personal.
Collect data while on calls
Personalized scripts for each contact helps agents focus on the conversation. Agents can add survey answers during a call. Use app integrations to sync surveys and events directly from your CRM.
Follow up instantly with texts
Follow-up with a text message directly from a call center campaign. Send the text to the number you call or note down a new number during the call to send the text to.
With CallHub, you have absolutely nothing to worry about. CallHub always stays on top of the rules laid out by the Telephone Consumer Protection Act and keeps the product up to date to ensure the highest level of compliance.
CallHub is SHAKEN/STIR compliant. Get phone numbers validated to attain a ‘Caller Verified’ badge and improve answer rates significantly.
TCPA Compliant Dialers
None of our auto dialers use a random or sequential number generator making them perfectly TCPA compliant.
Schedule your campaigns in advance and as per different time zones so no calls are made outside of the defined hours.
Outbound Call Center Software Features
Onboard and manage call center agents with ease and improve agent productivity.
Add agents to your campaign with ease
Add agents to your campaigns and let them start making calls instantly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.
Make calls from a browser or phone
Give agents the flexibility to choose how they want to make calls. They can call from a browser or dial into a campaign. They can even join campaigns from a mobile app.
Monitor and record calls
Join live calls to guide training sessions or help agents to maintain calling quality — or review call recordings at a later time to train agents with examples.
Notify agents instantly
Share time-sensitive updates with your agents while they are on calls through instant notifications. These are displayed on the dashboard.
Run distributed campaigns
Create sub-accounts to control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.
Inspire agents with gamification
Compare agent performance and display it on the dashboard for some healthy competition. Inspire agents to be more proactive and top the leaderboard.
Have data-enriched conversations
Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.
Survey based tagging
Tag contacts in your CRM based on how they respond to survey questions. Filter based on these tags for future campaigns.
Members of a single household can be grouped together. Agents can survey multiple household members in the same call.
Improve your answer rates significantly
Schedule a callback
Agents can schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at that time and connects the call to your agent.
Drop a voicemail in one click
Automatically detect answering machines and drop a pre-recorded audio message OR choose to hang up the call.
Call from a local number
People are more likely to pick up calls from local numbers. CallHub automatically rents local numbers based on the contact’s location to improve answer rates.
Keep your data in sync with a seamless CRM Integration
Connect CallHub with your CRM software directly or via Zapier. Access relevant contact information during calls and automatically log all call data to eliminate data entry efforts.
Blue State Digital
Multiple virtual outbound dialers
Agents control the dialing speed. At normal speeds, a single call (1:1) is dialed when an agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.
Predictive Dialer is the fastest way to go through your list. Depending on agent availability, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon as an agent hangs up, there is somebody waiting to talk to them.
The manual FastClick Dialer lets you make outbound calls to cell phones at speeds comparable to an auto dialer. This means you stay TCPA compliant when calling cell phones. (The FastClick dialer is available on TCPA compliant accounts.)
Learn how organizations are using CallHub today
Cloud Call Center for conversations that matter
Try it free. No credit card required. Instant setup.
Other tools from CallHub
Relay voice messages to people instantly over a call. Play a pre-recorded audio or type it in the text to speech box. SHAKEN/STIR compliant to improve answer rates.
Peer to Peer Texting
Have one-on-one conversation at scale over texts. Drive action, collect data, send custom responses, and engage with your audience.
What is a call center software?
A call center software is a tool that helps you connect with your audience at scale and manage customer communication with ease. The best call center software is one that lets you make and receive calls, gives you complete control on your dialing speed with multiple automated dialers, and guide conversations with interactive or branching scripts.
What is the best software for call centers?
It’s a good idea to choose a tool that offers all the features you need, while fitting in your budget.
What are CRM tools in a call center software?
CRM integrations help you sync data between your calling software and your database. Survey notes and dispositions can be sent back automatically.