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Outbound Call Center Software

Choose from multiple virtual automated dialers, have authentic conversations using personalization features and sync data in real time with your contact management platform.

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Increase agent productivity

Choose from a range of auto dialers that automate the repetitive parts of a call so agents spend more time talking and less time placing calls. Automatically dial contacts one at a time with a Power Dialer or maximise talk time for your agents with a Predictive Dialer.

  • Collect permission to message a person
  • Display useful instructions during opt-in
  • Offer clear opt-out instructions
  • Acknowledge opt-out requests
Increase agent productivity call center software
Personal calls outbound call center

Provide context for each call

Agents on a call have access to data collected from previous conversations and synced databases to make each call authentic and personal.

  • You can send a single, personalized text message to all your contact segments at once.
  • Text messages reach all your contacts immediately, which is great for time-sensitive messages.
Personal calls outbound call center

Collect data while on calls

Personalized scripts for each contact helps agents focus on the conversation without worrying about completing surveys. Use app integrations to sync surveys and events from your CRM.

  • Collect permission to message a person
  • Display useful instructions during opt-in
  • Offer clear opt-out instructions
  • Acknowledge opt-out requests
Personalized scripts outbound call center
Call center tracking software

Keep track of progress

CallHub analytics helps campaign managers make data-driven decisions to stay on track of calling goals. Track calling activity across time, measure calls that convert into meaningful conversations, and compare agent performance.

  • You can send a single, personalized text message to all your contact segments at once.
  • Text messages reach all your contacts immediately, which is great for time-sensitive messages.
Call center tracking software

2-way data flow integration with NationBuilder, Action Network and Blackbaud

Bring your lists into CallHub with one-click integrations and have call data flow back to your CRM or database in real time. Agents have access to relevant contact information and all calls are automatically logged to reduce data entry.

Ready to start a conversation?

Try it free. No credit card required. Instant setup.

Questions?

Multiple virtual outbound dialers

Predicitve Dialer

Predictive Dialer is the fastest way to go through your list. Depending on the number of agents, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon an agent hangs up, there is somebody waiting to talk to them.

Power Dialer

Control the speed at which calls are being made. At normal speeds, a single call (1:1) is dialed when agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.

Preview Dialer

Agent controls who to call. Agents can go through a list, research a contact and then place the call when they’re ready.

Outbound Call Center Features

Easy agent onboarding and management

Recruit agents quickly

Easy agent sign-up process to help you mobilize agents quickly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.

Make calls from a browser or phone

Give agents the flexibility to choose how they want to make calls.

Monitor and record calls

Join live calls to guide training sessions and help maintain quality standards — or review call recordings at a later time.

Notify agents

Share time-sensitive updates with your agents while they are on calls through instant notifications.

Run a distributed campaign

For distributed campaigns, sub-accounts let you control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.

Gamify calling campaigns

Inspire agents with some good natured competition through gamified call center leaderboards.

Data-enriched conversations

Organize contacts

Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.

Bring in contact data

Give agents access to more contact information and personalize call scripts by using custom fields.

View history of interactions

View the details of previous conversations with the contact across call center and text messages.

Improved chance of calls being picked up

Schedule a callback

Schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at the scheduled time and connects the call to your agent.

Drop a voicemail

Drop a pre-recorded voicemail letting people know why you called when you reach an answering machine.

Get a local number

Get local numbers across 150+ countries. Call people with a local number even if your lists have contacts from across the globe.

Verify phone numbers

Analyze your list to filter out bad numbers before starting a call center campaign.

3000+ of the world’s biggest organizations
trust CallHub for engagement

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Outbound Call Center for conversations that matter

Try it free. No credit card required. Instant setup.
Questions?