Sync data in a few clicks
Our CRM integrations mean any interaction data and survey responses are synced back to your database.
Help is always available
Reach our support team, who are on hand if you need help creating your campaign or take a look at the support center.
Go for our pay as you go plan, or choose a subscription plan for additional features.
Join from anywhere
Let your volunteers join your campaigns from anywhere with a mobile app.
Engage valuable contacts with Inbound Calling
Receive incoming calls on CallHub with no extra agents.
With smart call routing, ensure you don’t miss out on any potential conversions. Improve your contacts’ experience by letting them get in touch with your representatives.
Provide context for each call
Agents on a call have access to data collected from previous conversations and synced databases to make each call authentic and personal.
Collect data while on calls
Personalized scripts for each contact helps agents focus on the conversation without worrying about completing surveys. Use app integrations to sync surveys and events from your CRM.
Keep track of progress
CallHub analytics helps campaign managers make data-driven decisions to stay on track of calling goals. Track calling activity across time, measure calls that convert into meaningful conversations, and compare agent performance.
Increase Your Answer Rate with Caller ID Authentication
CallHub is now SHAKEN/STIR compliant
Get your phone numbers validated and attested with CallHub. With this, attain a trust indicator such as ‘Caller Verified’ which helps in building trust and reputation, thereby improving your answer rates.
Now all this on your smartphone
No more spending on extra devices like computers, laptops or tablets. The Outbound Call Center Software is now available on CallHub’s mobile app. With an easy-to-use interface and quicker onboarding, improve your agents’ efficiency and let them join campaigns from their phones – anytime, anyplace.
2-way data flow integration with NationBuilder, Action Network and Blackbaud
Bring your lists into CallHub with one-click integrations and have call data flow back to your CRM or database in real time. Agents have access to relevant contact information and all calls are automatically logged to reduce data entry.
Multiple virtual outbound dialers
Predictive Dialer is the fastest way to go through your list. Depending on the number of agents, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon as an agent hangs up, there is somebody waiting to talk to them.
Control the speed at which calls are being made. At normal speeds, a single call (1:1) is dialed when agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.
Agent controls who to call. Agents can go through a list, research a contact and then place the call when they’re ready.
Outbound Call Center Features
Easy agent onboarding and management
Easy agent sign-up process to help you mobilize agents quickly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.
Make calls from a browser or phone
Give agents the flexibility to choose how they want to make calls.
Monitor and record calls
Join live calls to guide training sessions and help maintain quality standards — or review call recordings at a later time.
Share time-sensitive updates with your agents while they are on calls through instant notifications.
For distributed campaigns, sub-accounts let you control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.
Gamify calling campaigns
Inspire agents with some good natured competition through gamified call center leaderboards.
Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.
Bring in contact data
Give agents access to more contact information and personalize call scripts by using custom fields.
View history of interactions
View the details of previous conversations with the contact across call center and text message campaigns.
Improved chance of calls being picked up
Schedule a callback
Agents can schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at that time and connects the call to your agent.
Drop a voicemail
Drop a pre-recorded voicemail letting people know why you called when you reach an answering machine.
For people who don’t pick up their phone
Follow-up with a text message directly from your call center screen.