Cloud Call Center Software

Political campaigns use call centers for canvassing, supporter mobilization, GOTV and fundraising. Read more

Fundraising, donor engagement and recruitment is how most nonprofits use contact center software. Read more

Businesses most often use call center software for sales calling, cold calling and canvassing, and customer support.

Qualitative research, collecting feedback, and networking is how market research companies use call center software.

Choose from a range of auto dialers that eliminate manual efforts of calling so agents spend more time talking. Automatically dial contacts one at a time with the Power Dialer or maximize talk time for your agents with the Predictive Dialer.

Receive inbound calls on CallHub with no additional setup or extra agents. With smart call routing, ensure you don’t miss out on any potential conversions. Improve your contacts’ experience by letting them get in touch with your representatives.

No more frantic scrolling through the script to look for what to say next. Create logic-based scripts so your agents can jump to the right section of the script as per the conversation.

CallHub analytics provides you with insights to make sound decisions based on real data. Track calling activity, measure calls that convert into meaningful conversations, & compare agent performance; all in real time.

Agents on a call have access to data collected from previous conversations and synced databases to make each conversation authentic and personal.

Personalized scripts for each contact helps agents focus on the conversation. Agents can add survey answers during a call. Use app integrations to sync surveys and events directly from your CRM.

CallHub is SHAKEN/STIR compliant. Get phone numbers validated to attain a ‘Caller Verified’ badge and improve answer rates significantly.

None of our auto dialers use a random or sequential number generator making them perfectly TCPA compliant.

Add agents to your campaigns and let them start making calls instantly. Agents can fill out a form on your website or click on a unique email link to get added to calling campaigns.

Give agents the flexibility to choose how they want to make calls. They can call from a browser or dial into a campaign. They can even join campaigns from a mobile app.

Share time-sensitive updates with your agents while they are on calls through instant notifications. These are displayed on the dashboard.

Create sub-accounts to control expenses and strategy from a central account while enabling local organizers to manage their own outreach efforts.

Tag contacts during calls to organize your contact list and group people by categories like volunteer, donor etc.

Tag contacts in your CRM based on how they respond to survey questions. Filter based on these tags for future campaigns.

Agents can schedule a time that’s more convenient for the contact. CallHub automatically calls the contact at that time and connects the call to your agent.

Automatically detect answering machines and drop a pre-recorded audio message OR choose to hang up the call.

Agents control the dialing speed. At normal speeds, a single call (1:1) is dialed when an agent becomes available. If your list has a lower pickup rate, increase the ratio of the calls made per click to 2:1 or 3:1 for a higher connection rate.

Predictive Dialer is the fastest way to go through your list. Depending on agent availability, average talk and ring time, and drop rate, the dialer predicts how many calls to dial ahead of time. As soon as an agent hangs up, there is somebody waiting to talk to them.

Relay voice messages to people instantly over a call. Play a pre-recorded audio or type it in the text to speech box. SHAKEN/STIR compliant to improve answer rates.