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SMS Customer Service: The Complete Guide to Happy Customers
Why is SMS customer service important? According to 2025 statistics, SMS campaigns typically convert at 21% – 32%, and abandoned-cart messages have conversion rates as high as 24.6% – 39.4%. This is higher than emails (2% – 5% average) phone calls (13% – 25%) and even social media engagement rate. This makes SMS customer service […]
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Donor Cultivation: 3 Tips to Build Lasting Relationships
Donors will only support your nonprofit long-term if they’re confident that you’ll use their contributions to further your mission. But with public trust in nonprofits hovering around 57% in the 2020s, there is noticeable room for improvement in building this confidence across the sector. Developing lasting relationships with current and potential supporters is essential for […]
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Developing a Fundraising Strategy That Works | 6 Steps
Feeling stuck in a fundraising rut? A smarter fundraising strategy could be the breakthrough you need! While grants and government funding are important, the area where you have the most control and the greatest opportunity is individual giving. How you engage individual donors can shape your nonprofit’s growth and sustainability, so your fundraising plan should […]
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Ultimate Relational Organizing Guide You Need in 2025
Imagine if every volunteer could personally reach 100 voters — not cold calls, but trusted friends or acquaintances. That’s the power of relational organizing: leveraging existing connections to turn out the vote, raise funds, and mobilize communities. Unlike traditional canvassing, this approach is built on existing trust, making every interaction more personal and persuasive. And […]
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