CallHub’s AI Smart Insights use natural language processing to:

• Analyze speech patterns, tone, and context from every call

• Generate sentiment scores (positive, negative, neutral) in real-time

• Create automated summaries highlighting key conversation points

• Segment contacts based on their responses for targeted follow-ups

This transforms hours of recordings into ready-to-use campaign data in seconds.

AI call insights are generated in real-time as conversations happen. You can monitor sentiment dashboards, review call summaries, and create segments while your campaign is still running—allowing you to adjust scripts, reassign agents, or launch follow-ups immediately instead of waiting until it’s too late.

AI sentiment analysis automatically groups contacts based on their conversation tone and responses:

• Positive sentiment: Ready for action asks or upgrades

• Neutral sentiment: Need more persuasion or information

• Negative sentiment: Require different messaging or removal from lists

You can turn these sentiment groups into new contact lists with one click and launch targeted follow-up campaigns tailored to each audience.

An AI campaign call manager uses call intelligence to monitor agent performance at scale. Instead of manually reviewing calls, managers can:

• Identify which agents are generating positive vs. negative sentiment

• Spot script issues or training opportunities across the team

• Reassign high-performing agents to priority lists

• Coach based on data-driven insights rather than gut feel

This helps optimize your entire call center operation without micromanaging individual calls.

CallHub Smart Insights provide automated summaries and sentiment scores for every call, so managers can:

• Quickly scan which calls had issues (negative sentiment)

• Review AI-generated summaries instead of full recordings

• Identify patterns across hundreds of calls in minutes

• Focus coaching time on specific agents or script sections that need improvement

You get the intelligence of reviewing every call without the time investment.

AI smart insights for unions help track member sentiment on critical issues like contract negotiations, strike actions, and workplace concerns. Unions can:

• Gauge member support for proposed actions in real-time

• Identify which messaging resonates with different member segments

• Track sentiment shifts as campaigns progress

• Create targeted follow-up lists for persuadable members or those needing more information

This helps union organizers make data-driven decisions during time-sensitive campaigns.

AI smart insights for political campaigns analyze voter conversations to:

• Identify supporters, persuadables, and opponents based on sentiment

• Track which campaign messages are moving voters

• Detect issue areas where voters need more information

• Create micro-targeted follow-up campaigns for swing voters

Campaigns can pivot messaging and allocate resources based on real voter feedback, not just polling data.

AI smart insights for nonprofits and advocacy organizations help measure:

• Donor sentiment and likelihood to give

• Supporter response to different advocacy asks

• Message effectiveness across different audience segments

• Campaign momentum through real-time sentiment tracking

This allows organizations to optimize fundraising appeals and advocacy campaigns while they’re running, maximizing impact with limited resources

After every call, CallHub AI automatically generates a concise summary that captures:

• Key points discussed during the conversation

• Caller responses and objections

• Sentiment and overall call outcome

• Relevant context for follow-ups

This eliminates manual note-taking, ensures consistency across agents, and makes it easy to review campaign performance without listening to recordings.

Speech analytics identifies which script sections cause confusion or longer call times. By analyzing patterns across calls, you can:

• Streamline scripts to remove unnecessary sections

• Train agents on common objections that slow calls down

• Route contacts to pre-recorded messages for simple asks

• Focus live agent time on high-value conversations

This reduces AHT while maintaining or improving campaign outcomes.