Give contacts a simple way to call you back
One call center. Both directions covered.
Use CallHub as a blended call center—set up campaigns that can make calls and receive them. So callbacks, questions, and support all flow through a single, simple setup.
TRUSTED BY 8500+ ORGANIZATIONS
Powering 500+ million connections
Used by Political Organizations, Unions, Non-Profits & Businesses
features
Everything needed to make inbound calling feel effortless
One blended setup to route callbacks without affecting your outbound calling campaign.
Use One Team for All Calls
Route incoming calls to the next available agent so you don’t need a separate inbound team.
No Double Dials
When a contact calls in, they’re automatically pulled from your retry queue, so you don’t call them again.
Make Inbound Calls Obvious
An “incoming call” tag lets agents switch to the inbound script instead of using the outbound one.
Greet Callers While They Wait
Play a custom greeting or message while callers are in the queue so they don’t hang up.
Offer An Easy Callback Option
If no one is free, let callers request a callback. Play a custom message so they know you’ll reach out.
Track Inbound Stats Instantly
Filter reports by inbound vs. outbound to monitor inbound calls, wait times, abandonment, and more.
Let AI Draft Your Goal
Route incoming calls to the next available agent so you don’t need a separate inbound team.
No Double Dials
When a contact calls in, they’re automatically pulled from your retry queue, so you don’t call them again.
Make Inbound Calls Obvious
An “incoming call” tag lets agents switch to the inbound script instead of using the outbound one.
Greet Callers While They Wait
Play a custom greeting or message while callers are in the queue so they don’t hang up.
Offer An Easy Callback Option
If no one is free, let callers request a callback. Play a custom message so they know you’ll reach out.
Track Inbound Stats Instantly
Filter reports by inbound vs. outbound to monitor inbound calls, wait times, abandonment, and more.
INDUSTRIES
Inbound calling solution for every organization's goals
Political
Voter Registrations
Polling Location Help
Volunteer Sign‑Ups
Nonprofit & Advocacy
Donor Event Inquiries
“How is my gift used?” Calls
Volunteer Onboarding
Unions
Contract or Benefits Questions
Action Information Lines
Member Support Calls
Businesses
High‑Intent Lead Callbacks
Product or Tech Support
Customer Service Requests
Enterprise ready Security
The only calling platform that’s fully compliant
CallHub is the only platform trusted by campaigns for meeting every major compliance and security standard, protecting your campaign and your data.
Data, Protected Like a Bank’s
SOC 2 and ISO 27001 certified.
Every Regulation Handled
TCPA, CCPA, GDPR, and HIPAA compliant.
Every Interaction Safe & Encrypted
End-to-end encryption.
Launch an inbound calling campaign in minutes!
INTEGRATIONS
Works Seamlessly with Your CRM
Connect CallHub directly with campaign tools you already use. So your lists, contacts, and data always stay in sync, no uploads or manual work required.
NationBuilder
NGPVAN
Blackbaud
Action Network
CiviCRM
L2 Political
Salesforce
OSDI
Blue State Digital
Ecanvasser
NationBuilder
NGPVAN
Blackbaud
Action Network
CiviCRM
L2 Political
Salesforce
OSDI
Blue State Digital
Ecanvasser
TESTIMONIALS
Winning Stories from Real Campaigns
When other platforms were struggling, CallHub was a trusted partner who could easily scale up quickly when needed… from texting 5 people to calling 5 million, we could trust CallHub.
We can make calls at about 5x the rate that we would with a manual dialer, getting through a list of 100 calls in just over an hour. This has been a huge capacity saver in our organization.
A lot of our folks are volunteers, a lot of them are retired, they are often anxious with technology … It’s empowering for volunteers who don’t see themselves as very tech-savvy to be able to pick [CallHub] and a new program and just use it!”
Frequently Asked Questions about Branching Scripts
What is the difference between an inbound and a blended call center?
An inbound call center service is dedicated to handling incoming calls, such as customer support or help desk inquiries.
A blended call center, however, combines inbound calling with outbound dialing. It allows your agents to handle incoming queries and, when call volume is low, automatically switch to making outbound calls.
This ensures your team stays productive throughout their shift without needing separate software for each task.
How does a blended call center work?
A blended call center platform maximizes efficiency by automatically distributing calls based on real-time demand.
When an inbound call arrives, it is prioritized and routed to an available agent. During quiet periods with no incoming traffic, the system automatically pushes outbound numbers to the same agents.
This seamless transition transforms a standard inbound calling solution into a dynamic engine that keeps agents engaged and eliminates idle time.
What features are essential for an inbound call center?
To run a successful inbound call center campaign, you need three core technologies:
– ACD (Automatic Call Distribution): This is the brain of your inbound call center system. It intelligently routes incoming calls to the right agent based on skills or availability.
– IVR (Interactive Voice Response): An automated menu that greets callers and guides them.
– Queue Callback: A vital feature for inbound call handling that allows callers to request a callback instead of waiting on hold, improving satisfaction and reducing abandoned calls.
Do I need separate teams for inbound and outbound campaigns?
No. With a modern inbound contact center software like CallHub, you don’t need to split your workforce.
Our blended call center software allows a single team to handle both types of interactions. Agents can switch context instantly, meaning you don’t need to hire extra staff.
This unified approach reduces costs and simplifies management.
How do you handle call spikes or high wait times?
High wait times can kill conversion rates. Our inbound cloud contact center solution tackles this with Queue Callback.
Instead of forcing callers to wait in line during a spike, they can press a key to reserve their spot and hang up.
The system keeps their place in the queue and automatically connects an agent to call them back as soon as they are free. This ensures you never miss a lead, even when call volume is high.
Ready to Transform Your Outreach Campaigns?
Join thousands of organizations already using our platform to reach more people, stay compliant, and achieve better results.