Author: Shiksha Sharma
The Best Call Center Management Practices And Strategies
The Best Call Center Management Practices And Strategies
With call center management, here are a few problems you are bound to run into: Using endless spreadsheets, Complex and...
Read More
How to Send Text Blast Effectively for Campaign Success
How to Send Text Blast Effectively for Campaign Success
On March 31st, 2020, Chicago was hit with the first wave of the coronavirus pandemic. On the one hand, they struggled...
Read More
Automatic Call Distribution: The All You Need To Know Guide
Automatic Call Distribution: The All You Need To Know Guide
Some call center metrics directly impact your team’s KPIs and goals: First call resolution: The industry average for first call...
Read More
What Is Call Routing: 9 Ways You Can Handle Call Traffic
What Is Call Routing: 9 Ways You Can Handle Call Traffic
When does a business lookup call routing? Here’s when: They’re ready to create a seamless customer experience They want to...
Read More
Call Monitoring: Why Does Your Call Center Need It?
Call Monitoring: Why Does Your Call Center Need It?
Call monitoring is essential if you've ever wondered whether the calls made from your call center are– Meeting expectations, Serving...
Read More
