Author: Sindhu Prabhu
The Power of Skill-Based Routing in Modern Call Centers
The Power of Skill-Based Routing in Modern Call Centers
In today's fast-paced business world, providing excellent customer service is vital for success. A study revealed that 89% of businesses...
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The Ultimate Guide to STIR/SHAKEN: What You Need to Know to Avoid Spam Labels
The Ultimate Guide to STIR/SHAKEN: What You Need to Know to Avoid Spam Labels
Robocalls have become a prevalent issue recently, with individuals receiving a significant number of unwanted calls every day. In the...
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Top 20 Call Center Metrics You Need To Know in 2025
Top 20 Call Center Metrics You Need To Know in 2025
Call center metrics are nothing but key performance indicators(KPIs) that evaluate the efficiency, productivity, and overall performance using metrics like...
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Interactive Voter Identification Scripts for your Next Primary Campaign
Interactive Voter Identification Scripts for your Next Primary Campaign
The biggest challenge with voter identification script is getting people to stay on the call. The data you receive from...
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Right Script for Nonprofits to Use when Asking for Donations
Right Script for Nonprofits to Use when Asking for Donations
A good script for nonprofits is conversational. Your potential donor should not feel like they are hearing a speech. Instead, it...
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