Guide Call Center Agents to the Right Questions with Branching Scripts on CallHub
Guide Call Center Agents to the Right Questions with Branching Scripts on CallHub
Ever encountered one of those situations where your agents can't find their way around a script and leave the conversation...
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Long code vs. 10DLC- Everything You Wanted to Know (with FAQs)
Long code vs. 10DLC- Everything You Wanted to Know (with FAQs)
Lately, you’ve been hearing a lot about 10DLC (10 Digit Long Code). The new messaging revolution has gotten campaigns and...
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The Best Political Call Center Software You Must Try Today
The Best Political Call Center Software You Must Try Today
A political call center software offers a direct line of communication between the party, the campaign, and the voter. Whether...
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What is an Auto Dialer, How to Use it, and What to Look for When Selecting One
What is an Auto Dialer, How to Use it, and What to Look for When Selecting One
An auto dialer for call centers can increase the talk time of agents by 200-300%. That’s definitely hard to ignore,...
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Contact Center Vs Call Center – Key Differences Between The Two
Contact Center Vs Call Center – Key Differences Between The Two
So, you’ve been asked to decide whether your organization should choose a contact center software or a call center software...
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Auto Dialer Vs. Manual Dialer: What Does the New Law Say?
Auto Dialer Vs. Manual Dialer: What Does the New Law Say?
The Telephone Consumer Protection Act (TCPA) adopted a “narrow” definition of auto dialers in 2022, making remarkable changes in the...
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