Show SMS and Call history to agents

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Last Post by noah 1 year ago

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james

(@james)

Posts: 14

Eminent Member

Topic starter

How can I ensure my agents can see the call and SMS history of the previous campaigns for the contacts? I want them to be able to choose the script based on their previous interactions.

Posted : 31/05/2024 12:14 pm

noah

(@noah)

Posts: 163

Reputable Member

Hi James. You'll need to update your privacy settings for this.

Click on your profile name and select "Settings". Head to the "Privacy" tab.

In Privacy, you'll find the option: Contact History for Voice and Text Campaigns. Click on the "Show History" option under this to enable it. Your agents should now be able to see all the contact history.

Posted : 05/06/2024 3:36 pm