Author: Shiksha Sharma

Shiksha Sharma is a Content Marketer with over 5 years of experience in the B2B SaaS industry. She has extensively written about software that helps organizations work easily. Her areas of research include politics, nonprofits, advocacy, and business.

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A List Of The Best Community Outreach Strategies For You

A List Of The Best Community Outreach Strategies For You

“Whatever community organization, whether it's a women's organization or fighting for racial justice ... you will get satisfaction out of...

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The Best Call Center Management Practices And Strategies

The Best Call Center Management Practices And Strategies

With call center management, here are a few problems you are bound to run into: Using endless spreadsheets,  Complex and...

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How To Build A Voter List For Your Election Campaign

How To Build A Voter List For Your Election Campaign

What is common between the Obama, Trump, and Biden Presidential campaigns in 2012, 2016, and 2020 respectively? Yes, they won...

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The Ultimate Guide To Help You Send Text Blasts Effectively

The Ultimate Guide To Help You Send Text Blasts Effectively

On March 31st, 2020, Chicago was hit with the first wave of the coronavirus pandemic.  On the one hand, they...

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Automatic Call Distribution: The All You Need To Know Guide

Automatic Call Distribution: The All You Need To Know Guide

Some call center metrics directly impact your team’s KPIs and goals: First call resolution: The industry average for first call...

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