Author: Shiksha Sharma
How To Build A Voter List For Your Election Campaign
How To Build A Voter List For Your Election Campaign
What is common between the Obama, Trump, and Biden Presidential campaigns in 2012, 2016, and 2020 respectively? Yes, they won...
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The Ultimate Guide To Help You Send Text Blasts Effectively
The Ultimate Guide To Help You Send Text Blasts Effectively
On March 31st, 2020, Chicago was hit with the first wave of the coronavirus pandemic. On the one hand, they...
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Automatic Call Distribution: The All You Need To Know Guide
Automatic Call Distribution: The All You Need To Know Guide
Some call center metrics directly impact your team’s KPIs and goals: First call resolution: The industry average for first call...
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What Is Call Routing: 9 Ways You Can Handle Call Traffic
What Is Call Routing: 9 Ways You Can Handle Call Traffic
When does a business lookup call routing? Here’s when: They’re ready to create a seamless customer experience They want to...
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Call Monitoring: Why Does Your Call Center Need It?
Call Monitoring: Why Does Your Call Center Need It?
Call monitoring is essential if you've ever wondered whether the calls made from your call center are– Meeting expectations, Serving...
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