Some call center metrics directly impact your team’s KPIs and goals: First call resolution: The industry average for first call...
Read MoreNearly two-thirds of respondents to a survey said they could only wait for a maximum of 2 minutes before hanging...
Read MoreWhen does a business lookup call routing? Here’s when: They’re ready to create a seamless customer experience They want to...
Read MoreCall monitoring is essential if you've ever wondered whether the calls made from your call center are– Meeting expectations, Serving...
Read MoreA contact center allows organizations to communicate with customers across multiple channels, including phone calls, text messages, social media, email,...
Read MoreCall center gamification is adding games and game-based elements to call center campaigns and boosting productivity. Gamification is a great...
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