FOR VOLUNTEER COORDINATORS
Turn first-time volunteers into regulars.
CallHub gives volunteer coordinators one platform to recruit, onboard, and manage shifts from a single dashboard. Fewer volunteers drop off before they even start.
- ✓ Volunteers onboard and start their first shift in under 5 minutes
- ✓ Live shift monitoring shows who's active, right now
- ✓ Built-in coaching tools catch quality issues before they become patterns
Trusted by organizations across the world
THE PROBLEM
Volunteer programs lose people before they ever get going.
Slow onboarding and inconsistent shifts quietly drain your volunteer program.
THE SOLUTION
One volunteer program, from sign-up to shift review.
CallHub connects every stage of your volunteer program into one coordinated flow. Here’s what each phase looks like when recruitment, onboarding, and shift management all run from the same place.
Sign-ups flow straight into a ready-to-work volunteer list.
Volunteers sign up through a form, landing page, or your CRM, and land directly in CallHub with the right segment and shift assignment already applied. No manual list building before a shift.
- Sign-up forms sync directly into volunteer segments
- Two-way CRM sync keeps volunteer records current
- New volunteers auto-tagged by campaign, shift, or region
A first shift that takes minutes, not a training session.
A volunteer opens the CallHub mobile app, logs in, and is calling or texting in under five minutes. No separate software to install, no lengthy walkthrough before they can start.
- Mobile app onboarding in under 5 minutes
- Guided scripts built into every call and text
- Works the same on a phone, tablet, or laptop
See every shift live, and step in before it's a problem.
A live dashboard shows who's on shift, how many contacts they've made, and where they might be stuck. Coordinators can listen in, give real-time feedback, and keep volunteers on track.
- Live monitoring dashboard across every active shift
- Real-time call listening and coaching tools
- Instant script updates reach volunteers mid-shift
Know who's ready for another shift, and who needs support.
Every volunteer's performance, from contact rate to call quality, rolls up into one view. Coordinators know who to re-invite, who needs coaching, and what worked this shift.
- Individual volunteer performance scorecards
- Quality scoring on calls and texts, not just counts
- Shift reports ready minutes after the shift ends
HOW IT COMPARES
CallHub vs. the tools most volunteer programs are using.
Most volunteer programs cobble together a sign-up tool, a calling tool, and a spreadsheet. Here’s how that compares on what matters for running shifts day to day.
| What you're evaluating | CallHub | Texting-only platform |
Calling-only platform |
Calling + texting (separate tools) |
|---|---|---|---|---|
| Volunteer onboarding time | ✓Under 5 min, mobile app | 10–20 min, setup required | 15–20 min, desktop-heavy | 20–30 min across both tools |
| Live shift monitoring | ✓Live dashboard, every shift | ✗Not applicable | ◑Calls only, delayed | ✗Split across tools |
| Quality coaching tools | ✓Built-in call listening & scoring | ✗Not applicable | ◑Basic call logs only | ✗Manual review only |
| Volunteer performance tracking | ✓Auto-generated scorecards | ◑Texting stats only | ◑Calling stats only | ✗Manual spreadsheet tracking |
| Two-way sign-up/CRM sync | ✓Native, bidirectional | ◑One-way or CSV-based | ◑One-way or CSV-based | ◑Reconciled manually |
| Unified shift reporting | ✓All channels, one export | ✗Texting metrics only | ✗Calling metrics only | ✗Two reports to merge |
| Security & Compliance | ✓SOC 2, GDPR, CCPA, ISO 27001 certified | ◑Varies by vendor | ◑Varies by vendor | ◑Check each vendor separately |
ALSO WORTH KNOWING
Beyond the campaign workflow.
A few capabilities that matter once CallHub is part of your stack, but don’t fit neatly into a single campaign step.
Broader CRM integrations
Beyond your core CRM — Salesforce, NationBuilder, Action Network, and more. CallHub works within your existing data infrastructure, not around it.
Security & compliance
SOC 2 Type II certified. 10DLC compliance handled natively. Regional data residency available. Full audit trail for every interaction — built in, not bolted on.
Full REST API
Trigger campaigns from external events, build custom integrations, and pull reporting data into your own dashboards. The API is fully documented for teams that need a custom workflow.
WHAT VOLUNTEER COORDINATORS ARE SAYING
From coordinators running shifts like yours.
We had consistent feedback from volunteers of all ages and abilities across the country — it was just really easy to use. That's what kept people coming back for shift two. The onboarding time alone changed how we ran our phone bank program.
"We couldn't have hit our goals without CallHub. It could handle our program needs across all scales — from texting 5 people to calling 5 million, we could trust it. For the first time, I had one report that actually told the whole story of what we'd built."
"CallHub has become my go-to platform for phone canvassing, voice broadcasts, and text blasts. Text blasts are the single most useful volunteer mobilization tool I've used in recent years — and now they live in the same place as everything else."
COMMON QUESTIONS
Questions that come up before making a decision.
Answers to the things volunteer programs typically want to understand before committing to a new platform.
How long does it take a new volunteer to complete their first shift?
A first-time volunteer logs into the CallHub mobile app and is calling or texting in under five minutes. There’s no separate software to install and no lengthy walkthrough required before their first contact.
How does this connect to our existing sign-up forms or CRM?
CallHub connects to sign-up forms, NGP VAN, EveryAction, NationBuilder, Salesforce, Action Network, and other platforms. New volunteers flow in automatically with the right segment and shift assignment already applied — no manual list building.
Can I see what's happening during a shift, or only after it ends?
You see it live. A monitoring dashboard shows who’s on shift, contact rates as they happen, and where a volunteer might be stuck, so you can step in and help before the shift is over instead of reviewing it after the fact.
Does this work for a small phone bank, or hundreds of volunteers across multiple shifts?
Both. The same setup that runs a single evening phone bank scales to hundreds of volunteers across multiple shifts and locations, without rebuilding the campaign or the volunteer list each time.
We already have a calling tool — is switching worth it?
A calling tool alone often works fine for calls. The gap shows up in onboarding speed, live shift visibility, and coaching — the things that determine whether a volunteer comes back for a second shift. Whether switching is worth it depends on how much volunteer drop-off you’re seeing today.
How is volunteer and contact data protected?
CallHub is SOC 2 Type II certified, with security controls independently audited annually. Volunteer and contact data is protected with field-level encryption, fine-grained permission settings, and complete audit logging.
READY TO RECRUIT
One platform. Every shift. Volunteers who come back.
Join organizations running volunteer programs where onboarding takes minutes and coordinators see everything live. Book a demo to see how CallHub fits your program.