Your agents are making calls. Are they making good ones?
Agent quality and coaching built directly into CallHub. Identify weaknesses before they cost you. Keep agents improving throughout the campaign — no separate tools, no manual review.
Trusted by 200k campaign-organizing teams
THE PROBLEM
Bad calls are costing you more than you think.
By the time you notice a quality problem, it has already cost you. Donors lost. Voters confused. Members who hung up and won't answer next time.
You find out too late, damage is done
A donor felt pushed, a voter got wrong info, and a member hung up frustrated. Reactive feedback can’t fix a bad call.
New agents sink campaigns
New volunteers need weeks of calls to adjust, practicing on real contacts with real campaign consequences.
Coaching is a shot in the dark
Without scoring data, managers give feedback based on one monitored call. Experienced agents may develop bad habits that go uncorrected.
Quality varies with manager each week
When a manager oversees 20 agents and three campaigns, call quality depends on who they check that day. This isn’t a system; it’s luck.
THE SOLUTION
Agent quality and coaching. One system. Zero extra setup.
Onboarding Coaching prepares every agent before their first call. Agent Quality scores every call after. Together they close the gap between the team you have and the team your campaign needs.
No agent goes live unprepared
Before talking a real contact, every agent completes a Quiz and Mock Call built around your campaign’s actual script and personas. You set the passing score. Agents who don’t meet it don’t get in until they do.
Calls get scored. Problems get caught.
Every call is analyzed across four criteria, get overview of the performance and improvements for each agent.
The best campaign organizers don't catch problems. They prevent them.
When quality runs on instinct and spot-checks, your team is only as good as your last monitoring session. Agent Quality & Coaching gives you a consistent, objective read on every agent every call without adding to your workload.
STATS
What changes when coaching is automatic
The point isn't better scores. It's what those scores let you do — and stop doing.
50% faster
Agent ramp-up vs. traditional training methods
100% consistent
Same criteria scored on every call for every agent
0 hours
Spent pulling recordings or writing feedback
HOW IT WORKS
Step 1:
Calls get analyzed
Every live call is automatically scored across Script, Campaign Goals, Conversational Quality, and Objection Handling — so quality gaps surface without any manual review.
Step 2:
Agent quality is Identified
Agents are continuously tracked on their live calls, against a passing threshold set that you set. Low scorers are flagged automatically, and their weakest gaps are pinpointed to drive targeted action to their campaign organizers.
Step 3:
Agents get to prepare for calls
Before their next session, agents complete a mock call built from your actual campaign script — personalized to their weak areas. Every agent walks in ready, not figuring it out mid-call.
USE CASE
Built for campaigns that can't afford inconsistent agents.
Unions
Volunteers are ready on Election Day. Score GOTV calls, flag script issues early, and onboard new volunteers quickly. Call quality can be the margin.
Political Groups
Consistent messaging when members are attentive. Train organizers on tough conversations beforehand. Set a pass threshold for scripts and ensure every caller is ready.
Nonprofits
Fundraising calls hinge on objections. Mock Calls for real donor scenarios, so agents can handle pushback beforehand. Score each ask and coach on improvements.
TESTIMONIALS
Hear it from the field
“A lot of our folks are volunteers, a lot of them are retired, they are often anxious with technology … It’s empowering for volunteers who don’t see themselves as very tech-savvy to be able to pick [CallHub] and a new program and just use it!”
Celine Trojand
Organizing for Change
“When other platforms were struggling, CallHub was a trusted partner who could easily scale up quickly when needed… from texting 5 people to calling 5 million, we could trust CallHub.”
John Robinson
Bernie 2020
“CallHub is my go-to platform for affordable phone canvassing, voice broadcasts, and text message blasts. The text message blasts are the most useful tool for volunteer mobilization.”
John Roche
Green Party of Prince Edward Island
“We can make calls at about 5x the rate that we would with a manual dialer, getting through a list of 100 calls in just over an hour. This has been a huge capacity saver in our organization.”
Amanda Destefano
United Workers Union
“Nationbuilder integration is awesome, particularly for SMS and for making calls to recruit volunteers. The development team is very responsive to questions and feature requests, too.”
Django Merope Synge
GetUp
See what's actually happening on your calls
Get a quality report for your agents. Just an honest look at where your team stands right now — before the next call goes out.
SECURITY BUILT IN
Certified to keep your campaigns safe
FAQs
What does Agent Quality do?
Agent Quality scores your agents throughout the campaign and flags who needs help. It runs continuously — so you’re never waiting for a manual review to know who’s falling behind. When it spots a gap, it coaches the agent to fix it, right within CallHub.
What does Onboarding Coaching do?
Onboarding Coaching prepares agents before they make their first call. It runs once when an agent joins your campaign — walking them through what to say, what to expect, and how to handle common situations. So by the time they dial, they’re ready.
What triggers automatic coaching?
When an agent’s quality score drops below your set threshold, a personalized coaching module is assigned based on their specific weak areas — no manager action needed.
Do campaign organizers write the daily feedback?
No. It’s system-generated from each agent’s call data. Managers choose whether to turn it on. They don’t write a word of it.
Does it work with existing campaigns?
Yes. Both features are built into CallHub — no integrations, no new tools. Enable with a single toggle on any live campaign.