STIR/SHAKEN registration that puts a “Caller Verified” badge on your calls
STIR/SHAKEN is a framework carriers use to verify the organizations and phone numbers behind mass calling.
Once carriers attest your numbers, contacts see a “Caller Verified” badge instead of “Potential Spam”, so your calls earn more trust and more answers.
Everything you need to call with a verified identity
Register once, and let carriers vouch for your numbers.
Caller Verified badge
Carriers attest your numbers, so contacts see a “Caller Verified” badge when you call.
Higher answer rates
Authenticated calls earn more trust, so more people pick up.
Registration in CallHub
Register under Settings, Compliance, SHAKEN/STIR with your organization’s details, and CallHub sends them to the carriers.
No extra cost
As a CallHub customer, your calls are STIR/SHAKEN compliant at no extra cost.
Spoofing protection
Fraudsters who illegally spoof caller IDs are identified and blocked, so your verified calls stand apart.
Help when you need it
Not sure about registering? Contact CallHub support and we’ll take care of it.
Verified calls vs unverified calls
Carriers introduced STIR/SHAKEN to reduce fraudulent robocalls. When they attest your numbers, they can label your calls “Caller Verified” instead of “Potential Spam”.
Unverified and verified calls
| Unverified calls | STIR/SHAKEN verified calls |
|---|---|
| Carriers may label your calls “Potential Spam”. | Carriers can show a “Caller Verified” badge. |
| Contacts have no reason to trust an unknown number. | Verified calls build trust and raise your answer rate. |
| Illegally spoofed numbers look just like yours. | Spoofed caller IDs are identified and blocked, so yours stand out. |
| You can’t tell whether carriers see you as legitimate. | Carriers validate your organization and your numbers. |
How STIR/SHAKEN registration works
Watch STIR/SHAKEN registration in CallHub
Open your settings
In CallHub, go to Settings, Compliance, SHAKEN/STIR.
Add your details
Enter your organization’s details, including identifiers like your EIN, and contact details.
CallHub submits them
We send your information to the carriers and get your numbers attested.
Call as usual
Your contacts see the “Caller Verified” badge.
See STIR/SHAKEN registration in action
Book a 30 minute session and we’ll help you register your numbers.
Book a Demo
STIR/SHAKEN for every team that calls at scale
If you make calls at scale, registration is strongly recommended.
Advocacy organizations
- Awareness campaigns
- Supporter mobilization
- Calls at scale
Nonprofits
- Telephone fundraising
- Donor calls
- Volunteer outreach
Unions
- Member calls at scale
- Contract vote outreach
- Mobilization calls
Political campaigns
- Voter outreach at scale
- Get-out-the-vote calls
- Canvassing
Part of one campaign across every channel
STIR/SHAKEN is one piece of a unified campaign. Calls, texts and emails run together in CallHub, and every outcome is saved to the contact’s record, so each channel knows what to do next.
One record per contact
Calls, texts and emails all save to the same record, so your team always sees the full history.
The right next step
A non-answer can trigger a text and a commitment can trigger the next step, so nobody falls through the cracks.
No list rebuilding
Outcomes update the record in real time, so there’s no exporting and re-uploading between channels.
Hear from organizations winning with CallHub
Ready to put a “Caller Verified” badge on your calls?
Book a 30 minute session and we’ll help you register your numbers for STIR/SHAKEN.
Questions about STIR/SHAKEN
STIR/SHAKEN is a framework introduced to reduce fraudulent robocalls. Carriers validate and attest your numbers, which helps them decide whether to label a call “Caller Verified” or “Potential Spam”. Fraudsters who illegally spoof caller IDs are identified and blocked.
STIR stands for Secure Telephone Identity Revisited, and SHAKEN stands for Signature-based Handling of Asserted information using toKENs.
Authenticated calls with the “Caller Verified” badge help you build trust with your contacts and increase your answer rate.
You register in CallHub under Settings, Compliance, SHAKEN/STIR, with details about your organization (including identifiers like your EIN) and contact details. CallHub submits them to the carriers and gets your numbers attested.
A-level verifies the caller’s identity and their legitimate use of the numbers. B-level verifies the caller but is unsure they’re authorized to use the numbers. C-level, or gateway attestation, applies when carriers can’t verify a call at A or B, often for international calls.
Anyone who makes calls at scale. It’s especially important for political campaigns, advocacy groups, businesses, unions, nonprofits and education.
Your calls are STIR/SHAKEN compliant at no extra cost. If you’re unsure about registering, contact CallHub support and we’ll take care of the rest.
Your organization’s details, including identifiers like your EIN, and contact details.
STIR/SHAKEN verifies your organization with carriers, so your calls can show a “Caller Verified” badge. Spam Label Shield watches your numbers for spam flags and replaces flagged ones. They work well together. Learn about Spam Label Shield.