Peer-to-peer texting for one-to-one conversations at scale

Agents are assigned a queue of contacts and send an initial message to each one. When a contact replies, the agent handles the conversation personally, using pre-built response templates or typing a custom reply, all from a single dashboard.

P2P texting involves a human agent initiating and responding to each message individually. A2P (application-to-person) messaging is fully automated. Most serious campaigns use both: P2P for high-value conversations, A2P for broad broadcasts.

Yes. TCPA compliance requires prior express consent regardless of whether a human or an autodialer sends the message. CallHub's opt-out handling is built in. STOP requests are automatically recorded and honored across all future campaigns.

10DLC is a carrier-approved registration system for sending campaign texts from standard 10-digit numbers. CallHub handles registration for you, so your messages reach real inboxes from day one instead of getting filtered.

Yes. P2P campaigns support MMS, so you can include images, GIFs, and videos up to 60 seconds. When a clip needs compressing for MMS, anything up to 45 seconds keeps its natural speed, and clips between 45 and 60 seconds keep every second of content with a slight speed-up (no more than 1.12×, with voice pitch preserved). Nothing is ever trimmed.

Contacts reached over RCS get your original upload at full quality, up to HD. For MMS, CallHub automatically sends the best version each route can deliver, whether that's 10DLC, toll-free, or short code.

A single agent can send hundreds of initial messages per hour using the streamlined send queue. For large campaigns, you can onboard multiple agents working in parallel, scaling to tens of thousands of contacts in a single session.

Typically several hundred initial messages per hour, depending on how quickly the agent moves through the queue. Response handling slows this down, but saved templates let agents reply in seconds rather than typing from scratch.

P2P texting combines the reach of mass outreach with the personal feel of a direct conversation, which drives meaningfully higher response rates, and in GOTV contexts, that translates directly into turnout.

Yes. A donor who receives a personalized text from a real person is significantly more likely to respond and give again. You can personalize each message, include a trackable donation link, and follow up automatically based on the reply.

Text messages see a 98% open rate overall, and P2P consistently outperforms automated SMS and email on response rate because it feels personal, and because a real agent is there to act on the reply immediately.

Carrier filtering is usually caused by unregistered numbers, high send velocity, or a list without real consent. CallHub handles 10DLC registration, paces sends within carrier guidelines, and keeps your list built on real opt-ins.

Look for 10DLC support, multi-agent campaign management, response templates, CRM integrations, and compliance built into the workflow. CallHub is rated the highest peer-to-peer texting software on G2 for political and nonprofit use.

Agents see only their own assigned threads. Managers get the cross-agent view, filterable by agent or escalation status, without needing to interrupt an active conversation.

Agents must clear their current batch before claiming more, and any unworked claims lease-expire back into the shared pool if an agent goes idle, so replies never get stuck behind one person.

Bulk send requires a confirmation step and automatically filters out DNC contacts before anything goes out, so an accidental send to an opted-out contact isn't possible.

Yes. Resolving an escalation generates a "Resolved by Manager, [name]" audit trail, so there's a record of who handled it and when.

Yes. You map a saved template to a specific multiple-choice answer during setup, and sending that template both delivers the message and logs the response in one action.