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You might have read our emails about infrastructure changes to CallHub in preparation for the November elections. We’re happy to announce the completed changes; bringing stricter measures to protect your data, faster performance, and scalability that can handle the millions of calls and texts going out during peak election time.
Plus, we’ve launched the Freshsales integration for all voice and text campaigns to effortlessly sync data between CallHub and your Freshsales account.
Run bigger, scale faster
In the days before an election, the number of calls made and texts sent through CallHub run up to the millions. With the November elections around the corner, that day is here again.
At CallHub we took up the task of making infrastructure changes to our platform two months back to ensure that, come election time, you can send out all these millions of calls and texts with zero hassles.
And that’s not all! The changes to the CallHub platform also account for data regulation laws in the EU and Australia. Campaign data from EU, Australia, and the US would only be stored in those specific regions for better data protection and to ensure that issues affecting one region will not spill over to others.
The CallHub team is especially grateful to our customers in Australia and the UK who were the most affected over the last two months while the infrastructure changes were being put into effect.
Freshsales Integration to Sync your Lead Data
With our Freshsales integration, all voice and text campaigns now smoothly sync with Freshsales – import contacts to CallHub, interact with them, and transfer updated data back into the CRM.
Go to the Integrations page on the CallHub Dashboard, connect your account to Freshsales and you’re good to go!
But what the specific advantages which a Freshsales integration with CallHub offers, you ask? Read on!
For Text Messaging campaigns:
Personalized Conversations for Lead Nurturing
Use text messaging to communicate with all your leads at once in a super convenient manner with a lesser chance of being ignored. As a salesperson, it’s essential to maintain and nurture your relationships with leads to drive business and personalizing your texts goes a long way in achieving this. Freshsales users can use CallHub’s Collective Texting tool to converse with as many contacts as you want while maintaining that personal touch. You can answer customer queries, follow up with leads, schedule appointments, and offer personalized customer service with Collective Texting. Your conversation log automatically shows up on Freshsales for each lead so you can track interactions.
Schedule your campaigns in Advance
If your goal is to text your leads to close deals, share new offers, or send them links to new product features but are hard pressed for time, you needn’t worry! Through CallHub, your business can schedule your text message campaigns in advance so that you’re on track to meeting your goals, with the data you receive instantly syncing back into Freshsales.
Give your contacts freedom
The freedom to choose, that is! It’s necessary to put your customers at the forefront of your texting efforts. When you ask your contacts for feedback through text-based surveys, or try to get them to sign up for a contest, opt-in messaging gives your customers the option to opt into your campaigns, ensuring that only interested customers are targeted. Your sales team would certainly be busy so automatic replies makes conversations happen much faster. And potential customers are always browsing the internet so drive people to your business through sign-ups. The conversation log shows up on the right of the Freshsales leads page as you can see below.
For Call Center Campaigns:
Reduce Hassle when Dialing
Manually going into each contact profile in your CRM to make calls gets pretty taxing, pretty fast. Especially when you have tons of contacts you need to reach in a fixed amount of time. However, this isn’t the case with CallHub! Once you finish a call, simply click a button to get connected to the next call, automatically and with minimum hassle. You can even add notes while interacting with contacts and have the data show up in Freshsales. Plus, we provide three types of dialers to give you maximum flexibility on your calls.
In the agent dashboard, the agent simply has to click on the next call button to be connected to the next contact.
Give contacts a local presence
When you’re making calls through Freshsales, a customer in Florida sees the same number on their screen as someone in Washington. And people in general are hesitant about picking calls from out-of-state numbers. Use the Freshsales integration with CallHub to rent caller ID’s that match the location of your contact. The same goes for your texting campaigns where you can reach every contact from a local caller ID.
Drop a voicemail if the contact isn’t available
When you’re making calls to several contacts during a campaign, you’re bound to run into a few answering machines, and it’s best to send a voicemail when that happens. On Freshsales, it isn’t possible to send a pre-recorded message so you need to say the message out loud which can get pretty cumbersome after a while; after all, it’s the same message you’re repeating. With CallHub, you simply click a button when you encounter someone’s voicemail to leave a pre-recorded message.
