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Show SMS and Call history to agents
How can I ensure my agents can see the call and SMS history of the previous campaigns for the contacts? I want them to be able to choose the script based on their previous interactions.
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1 Reply
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Hi James. You’ll need to update your privacy settings for this.
Click on your profile name and select “Settings”. Head to the “Privacy” tab.
In Privacy, you’ll find the option: Contact History for Voice and Text Campaigns. Click on the “Show History” option under this to enable it. Your agents should now be able to see all the contact history.
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