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  • Show SMS and Call history to agents

    Posted by james on May 31, 2024 at 12:14 pm

    How can I ensure my agents can see the call and SMS history of the previous campaigns for the contacts? I want them to be able to choose the script based on their previous interactions.

    noah replied 2 weeks, 5 days ago 2 Members · 1 Reply
  • 1 Reply
  • noah

    Administrator
    June 5, 2024 at 3:36 pm

    Hi James. You’ll need to update your privacy settings for this.

    Click on your profile name and select “Settings”. Head to the “Privacy” tab.

    In Privacy, you’ll find the option: Contact History for Voice and Text Campaigns. Click on the “Show History” option under this to enable it. Your agents should now be able to see all the contact history.

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