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Nonprofit Social Media Strategies for Today’s Digital Landscape

Published: May 24, 2024

When it comes to nonprofit social media, the stakes are both personal and impactful. You’re looking to not just share a message, but to inspire action and foster community. This article directly addresses how to strike that balance. From choosing platforms to crafting messages that resonate, learn the ins and outs of connecting your cause with supporters through social media. Find concrete strategies, not just concepts, to deepen engagement and track your success in the digital space where every interaction can lead to meaningful change.

Key Takeaways

  • Strategize your nonprofit’s social media presence with SMART goals, a clear understanding of your target audience, and well-crafted key messages to foster community engagement and support your mission.
  • Choose the right social media platforms for your nonprofit based on your audience’s presence and utilize platform-specific features like donation buttons and storytelling tools to enhance your marketing and fundraising efforts.
  • Measure the success of your nonprofit’s social media strategy by analyzing KPIs, using analytics tools for actionable insights, and adjusting your strategy with data-driven decisions to optimize engagement and impact.

Crafting your nonprofit social media strategy

Creating a strategic roadmap is not just about posting content randomly on different social media platforms, but about creating an intentional space where supporters feel included and motivated to participate in your mission.

Setting clear goals, identifying your target audience, and defining your key messages are the core pillars of an effective nonprofit social media strategy. Incorporating a well-planned nonprofit marketing strategy allows your organization to promote awareness, drive fundraising, and build a supportive community.

Setting clear goals

The first step towards crafting an effective nonprofit social media strategy is setting SMART goals. These goals serve as your guiding light, helping you to stay focused and align your social media efforts with your overall objectives. SMART goals are:

  • Specific
  • Measurable
  • Attainable
  • Relevant
  • Time-based

A content calendar supports your SMART goals, allowing you to plan posts that promote fundraisers or events, aligning with key events important for the cause. Benchmarking against competitors and setting goals for each Key Performance Indicator (KPI) allows nonprofits to make strategic adjustments to their social media approach.

Identifying target audience

Social media tools give you a breakdown of your audience, so you can start creating target audience categories right here. Source: Hootsuite.

Understanding your audience is like having a compass in the vast ocean of social media. By assessing their interests and concerns, you can create engaging content that resonates and fosters engagement.

According to Sprout Social, some popular types of social media target audiences include categorization by:

  • Demographics
  • Location
  • Interest
  • Purchase Intent
  • Subculture
  • Existing Customers

For nonprofit social media targeting, the last three could be substituted by

  • Donation or Support Intent
  • Subculture (but shared experience of previously received help or shared experiences with your current benefactors)
  • Existing Supporters.

Additionally, identifying the platforms where your target audience is most active allows you to concentrate your efforts and utilize platform-specific features for maximizing impact. This strategic choice is essential for effective and efficient communication.

Defining key messages

Your key messages are the soul of your nonprofit’s social media presence. They should resonate well with the audience and align with your mission. By focusing on the tone and wording of these messages, you can connect deeply with your audience and inspire them to support your cause.

The core of the messaging, of course, should be common. However, when targeting messages or ads to different audiences, each should receive a unique angle on that. 

You May Also Like: Building a digital nonprofit communication plan for the donor journey

Choosing the right social media platforms

Who used which social platform in 2021. Source: Pew Research Centre.

Selecting the right social media platform is not about being everywhere, but being where your audience is. Most platforms offer special tools like donation buttons and ad retargeting options that are designed to support nonprofits in their marketing and fundraising efforts.

While focusing primarily on one or two platforms that align with your goals and audience is advised, utilizing many social media platforms can also drive your organization’s mission forward. Tools like Hootsuite can help you handle multiple social channels effectively, ensuring broader reach without overstressing resources.


Facebook offers nonprofits:

  • An opportunity to connect with a broad demographic.
  • Increased visibility for locally focused nonprofits due to the platform’s prioritization of local content.
  • Built-in tools such as fundraisers and donation buttons to support fundraising efforts.

It is crucial to note the nuances of Facebook posts for nonprofit social media. For instance, one study found that link posts on Facebook can generate 44-63% more clicks than links in photo captions, making them more effective for engaging users. Similarly, you must look at the conversion rates at every front for your social media accounts and develop a strategy based on these numbers.

A strategic approach to your social media posts, particularly your Facebook presence, can yield significant benefits.


Instagram is a visual storytelling paradise. With a user base skewing towards a younger demographic, it offers a balanced audience for nonprofits since Gen-Z and Millennials are competitive givers and volunteers. 

Source: Giving USA.

Tools such as stories, IGTV, and Live features allow nonprofits to interact dynamically with followers and deepen engagement. So, if your audience is there, Instagram can be a powerful tool in your nonprofit social media strategy.

X (Formerly Twitter) 

X is like the pulse of the social media world. It provides capabilities for real-time updates and immediate communication, making it an essential platform for nonprofits. Initiating and participating in hashtag campaigns can boost visibility and foster community engagement around causes.

Moreover, engaging with influencers can help your nonprofit organization expand its reach and credibility within the sector. So, if real-time communication is your need, Twitter is your go-to platform.

Content creation and curation

The heart of your nonprofit social media strategy lies in the content you create and share. A strategic content calendar helps you organize upcoming posts, including when and where to post content. Establishing social media guidelines and policies ensures consistent posting style, brand voice, and appropriate responses to negative interactions.

From compelling quotes and powerful statistics to quality visual content like photos and short videos, engaging content can take many forms. Utilizing management tools for scheduling content, conducting A/B testing to optimize posts, and using analytics to understand audience preferences can significantly enhance your content strategy.


For nonprofits, storytelling is a powerful tool to connect with your audience on an emotional level. Instagram’s visual content provides an engaging way to share impactful stories with your audience. Photos and videos that elicit emotions can drive engagement and even become viral, helping you connect with a wider audience.

Through storytelling, you can also use educational content to inform users about your mission, creating an effective method to engage and garner support. So, let your stories speak for your cause.

Educational content

What Nonprofits post about on their socials. Source: TechSoup.

Educational content plays a crucial role in informing your audience about your mission. Based on the unique user base, features, content format, and culture of each social media platform, you need to determine how well your educational content will resonate with your target audience.

Facebook is currently optimal for video content, especially live streaming, while Instagram is highly visual but not the best for driving website traffic conversions. A content calendar can be beneficial for planning and scheduling educational posts, ensuring consistent delivery at optimal times. So, educate to engage!

Visual content

Visuals speak louder than words on social media, enabling nonprofits to stand out and captivate their audience. Native Facebook videos and animated videos on YouTube can help express narratives and induce emotional connections.

Some shareable visual content that can significantly increase audience engagement includes:

  • Images
  • Videos
  • Infographics
  • Quotes

By utilizing free stock photos, video resources, and graphic design tools, you can craft compelling visuals that emphasize your mission and message on social media. But the real essence of your impact will only come through real photos of your campaigns. Hire a social media manager who is great at capturing moving moments for posts that will really fly.

Growing and engaging your online community

Growing your online community is about more than just increasing your follower count. It’s about building relationships, enabling supporters to engage with content and make donations. Interacting with supporters through comments on social media is critical for cultivating engagement and building long-term relationships.

Responding promptly to messages on social channels is crucial for understanding and engaging with potential donors, volunteers, or the communities being served. Promoting specific campaigns or events through social media can attract new supporters and engage existing ones, utilizing the platform’s search and discovery features.

Here’s how your nonprofit social strategy can grow a thriving online community

Collaboration and partnerships

Collaboration and partnerships can be a game-changer for nonprofits. By collaborating with other nonprofits, influencers, and community partners, you can broaden your reach and foster a sense of community.

Hashtag campaigns

Hashtag campaigns can be an effective tool for visibility and engagement. Depending on the follower count and popularity of your nonprofit, you can use a mix of popular and trending hashtags and unique ones that define your campaign. 

  • Popular and trending hashtags give you visibility among accounts who have interacted with similar posts or hashtags in the past (they may or may not follow you).
  • Unique hashtags keep all your relevant posts in one place for easy searchability. They are also identifiers of your campaign.

These campaigns encourage supporter participation and raise awareness by propagating your message across social media platforms.

Responding to comments and messages

Your responses to comments and messages can shape your brand identity. Actively monitoring and replying to comments strengthens trust and shapes a relatable brand identity.

They are also a great way to nurture supporters into becoming active donors, volunteers or advocates of your nonprofit.

Measuring success: Analytics and reporting

Measurement is what turns a good strategy into a great one. Analyzing social media metrics allows nonprofits to:

  • Measure the effectiveness of their strategies
  • Identify areas for improvement
  • Make data-driven decisions
  • Optimize their social media strategy

This analysis is important to unlock opportunities for improvement in your social media strategy and optimize your social media management of your account.

Selecting relevant KPIs

Key Performance Indicators (KPIs) serve as the compass guiding your social media strategy. Some important KPIs to consider are:

  • Follower count
  • Impressions
  • Engagement rate
  • Click-through rate
  • Conversion rate
  • Return on investment (ROI)
  • Customer satisfaction
  • Brand sentiment

These KPIs are critical for measuring the success of your social media strategy.

To avoid information overload, start with a few key metrics directly related to your business goals instead of tracking an excessive number of KPIs.

Using analytics tools

Analytics tools can turn raw data into actionable insights. Social media platforms like Facebook and LinkedIn, which are popular social media sites, provide built-in analytics to understand social media users’ interactions and website actions resultant from their social media accounts’ posts.

Third-party analytics tools, such as a social media management tool, offer a comprehensive view of your social media performance across multiple platforms, which can simplify tracking and deepen insights.

Adjusting strategy based on data

Data is the new oil, and A/B testing is your refinery. A/B testing allows nonprofits to compare two versions of a piece of content to see which one performs better and optimize their social media strategies accordingly.

By analyzing the outcomes of A/B tests, nonprofits can gain insights into supporter preferences and engagement behaviors.


In conclusion, crafting an effective nonprofit social media strategy involves setting clear goals, identifying your target audience, selecting the right platforms, creating engaging content, growing and engaging your online community, and utilizing analytics to measure success. Remember, your social media presence is a reflection of your mission. So, let it shine, engage, educate, and inspire!

Frequently Asked Questions

How to set goals for a nonprofit social media strategy?

Set SMART goals aligned with your nonprofit’s objectives to create an effective social media strategy.

What type of content should a nonprofit post on social media?

Nonprofits should post a variety of compelling content on social media, including quotes, GIFs, statistics, photos, videos, and educational material to engage and inform their audience.

How can nonprofits grow their online community?

To grow their online community, nonprofits should focus on building relationships, interacting with supporters, responding promptly, and promoting campaigns or events. This will help foster engagement and expand their impact.

How to measure the success of a nonprofit social media strategy?

You can measure the success of your nonprofit’s social media strategy by using analytics tools to track follower count, impressions, and donations received. A/B testing can also help optimize content based on audience preferences. Start tracking these metrics today to evaluate your strategy’s impact.

How can nonprofits use hashtag campaigns effectively?

Nonprofits can use hashtag campaigns effectively by setting SMART goals for each campaign to ensure clear, measurable, and achievable results. This will help focus their efforts and gauge the success of the campaign.

[We took help of AI for this blog]

Feature image source: Canva.


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