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How to pick the perfect church communication software and use it right

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Published: Aug 6, 2020

Before the times of church communication software, churches transmitted information to their congregation via message boards and newsletters. 

church-communication-message-board

Source: Getty Images, Texas & AM today

The problem with these traditional methods of communication is that they don’t enable conversations to form meaningful connections with your church members. So they automatically get lesser engagement, making the congregation, in turn, less involved with the church.

Since 29% of young people (23-30) stopped attending churches because they did not feel connected to their congregation, this is a serious problem to address. 

That is where a church communication software can help. It ensures that your message:

  • Cuts through the noise – by sending more engaging content (e.g MMS)
  • Is opened/read – by sending it via platforms that your members prefer
  • Encourages the congregation to respond – by keeping messages personal

In this article, we will look at a few critical channels of communication (emails, texts, etc) and see how a church communication software can help streamline communication.

What is a church communication software?

A church communication software helps you to effectively communicate within your congregation across multiple channels (like phone calls and texts). It can be used to

  • Improve fundraising with timely follow-ups
  • Boost volunteerism by simplifying recruitment and volunteer management
  • Increase event attendance with reminders
  • Keep your congregation engaged with updates and notifications on what is happening with the church.

Tools like CallHub and Flocknote are excellent examples of church communication software that can be used for communicating across multiple channels. 

Often church communication software is confused with church management systems. The two aren’t necessarily the same. While a church communication software focuses solely on getting the message across, a management software does a lot more. It tracks attendance, manages data, and can also help in accounting (in addition to communication).

In essence, a church communication software can be considered a subset of a church management system that allows for messaging across multiple channels. 

Examples of church communication software – across channels

As a rule of thumb, the best channels to reach your audience would be via those that they frequent. For your church members, that could mean popular channels like email, text messages, social media, and phone calls.

Please note that everyone in your congregation will not be equally accessible across all these channels. GenZs and millennials would prefer texts rather than phone calls. The older generation, however, may prefer emails.

S.no.ChannelAudienceCharacteristicsHow can it be used?
1.EmailsMillennials and the older generationLess intrusive. Excellent for long-form messages and descriptive content*Event invites
*Newsletters
*Church updates
2.Phone callMillennials and olderVery personal. Enables meaningful conversations and builds relationships*Follow up with donors
*Recruit volunteers
*Personal event invitations
3.TextsGenZs, millennials, and possibly older generationPersonal, yet non-intrusive. Preferred channel by the younger population because it is less disruptive*Urgent messages
*Recruit new members with text to join
*Reminders and updates
4.Social mediaGenZs, millennials and possibly olderNon-intrusive, less personal, but has a wide reach*Awareness about your church and activities
*Reaching a new audience
*Promoting your shortcode

Here is how you can engage your congregation across these channels. Based on which channels your members prefer, you can customize your communication accordingly.

1. Email 

As a communication channel, emails are the least intrusive and so better received. 

Also, since the average person checks their email about 15 times per day, your message has a very high chance of being read. 

How can you use it? 

  • To send event invites 
  • Send updates about the church to the entire congregation
  • Long-form messages describing your latest charity activities

ExampleFlocknote. Provides unlimited emails. The email tool has a drag and drop composer that is really easy to use.

Word of caution

Around 306 billion emails are sent every day. It’s paramount to use personalization and proper messaging to stand out in the inbox.

Pro tip

Segment your audience, and tailor your messages for each segment. This will make the emails more relevant for your audience. For example, new members of the congregation can get a series of ‘welcome emails’ that talks more about the church and how they can participate. Older members need not be a part of this segment but can get just updates about what recent happenings at the church.

You May Also Like: Church communication cards – A quick guide for growing churches

2. Phone call

Phone calls are the most personal channel of communication with any member. You have the invaluable opportunity to make a direct connection and have a meaningful conversation with the member – which increases the impact of the message.

How can you use it? 

  • To call donors
  • Recruit volunteers
  • Personal invite to events
  • Follow up with members about church attendance (and check in on them)

ExampleCallHub’s call center software can easily scale. It allows you to rent a local number that is familiar to your members. This means that your calls have a higher pick-up rate.

Word of caution

75% of millennials prefer texting over calls as they are less intrusive. So keep in mind that making a phone call can do more harm than good with your church members if they view your calls as a ‘nuisance’.

Pro tip

Phone calls need not be your primary channel of communication. It can simply be the extra effort to add a personal touch. E.g. check in on members who haven’t attended recently, or follow up with major donors during fundraising efforts. You can also supplement the calls with texting. E.g. if a donor doesn’t answer the call, send a text from call center to leave them a message. 

3. Text messages

Of the channels that we have seen thus far, text messages are unique. They are the most personal while being the least intrusive. Also, texts have a higher chance of being opened and read – making it the best way to reach your congregation.

How can you use it? 

  • Collect donations by sending online donation link via text
  • Sign up new members with text to join
  • Send bulk text messages for engagement/updates, 
  • Send reminders about events or activities
  • Send the call for prayer to church members (either to all or to specific groups)
  • Urgent/last-minute communication to the congregation

Example – CallHub. The texting feature allows for peer to peer texting as well. It means you can have a personal one to one conversation with church members at scale. It is more personal than a bulk text, yet less time consuming than a phone-call.

Word of caution

Ensure that you have explicit opt-in from the members before texting them. You can get opt-ins via communication cards, registration via online website, or simply asking them to sign up using a shortcode. 

Pro tip

Bulk MMS and peer-to-peer texts are more engaging. You can also move pastoral chats online via peer to peer texting when your congregation cannot make it to church. An easy use, however, would be to use SMS opt-in to collect more information about your members. Here is an example:

Church texting service optin sms callhub

4. Social media

A channel that is naturally programmed to engage and build audiences – especially for gen zs and millennials. Being active on social media helps add social proof, and reach a new target audience for your church. 

Remember to use those social channels that your audience frequents. For instance, if most of your audience is on Facebook and Instagram (and not necessarily Twitter), it may make sense to focus on the first two. 

How can you use it? 

  • Create hype around your events
  • Talk about your church activities and community efforts
  • Recruit volunteers & new members by promoting shortcode
  • Building awareness about your faith and your community

Example – A software like Flocknote can help streamline the process. However, they are not strictly necessary. Popular social media management tools like Buffer can help you with scheduling.

Word of caution

25% of members stop going to churches because they disagree with the political views preached. The same can hold true for social media. As a channel, it is extremely visible and attracts a large number of audience with varied political views. So keep your messaging circumspect to avoid alienating potential members.

Pro tip

Form a community/group on social media (e.g. Facebook group) specifically for your church members. You can also be active on other Facebook groups to engage with like-minded members of the faith.

Does your church need a church communication software?

Short answer – Yes.

Opting for a church communication software is not just for churches struggling with attendance and fundraising. It is the best way to grow your congregation and build a friendly community. So it is an excellent addition even for a small church, especially because of how effective it can be.

It would make your communication process more efficient while making it easier for you to get your message across. 

To get the most out of your communication software, ensure that:

  • The contact details of your congregation are digitized
  • The data is as accurate as possible
  • You have a communication plan (for fundraisers etc.) 

To start with, you can get just basic features (like texting) and see how it works for you. Based on how your congregation reacts, you can always see what more add ons to get and migrate to a higher plan.

What to look for in a church communication software?

Deciding on a church communication software can seem rather daunting, given the multitude of options available. Here are some points to keep in mind before making the decision.

1. The church communication software should support the messaging channels your church needs

What is the biggest problem that your church is facing? Is it struggling to raise funds? Increase membership? Or quite simply is focussed on boosting attendance to sermons? 

Depending on the objective, your communication strategy will change and your church communication software should be able to support it

For instance, if you are looking to build awareness and increase membership, you would want to be more active on social media. Similarly, if you want to boost attendance, most of your communication can be reminders and texts. 

Ensure that the software is capable of handling communication across those channels before you pick it.

2. The software should sync with your CRM

Your church communication software cannot work in isolation. It should enable you to import member’s contact details from the database or allow you to make notes while having a conversation. So it should sync well with the CRM you are currently using to ensure that the data transfer is seamless.

3. Easy onboarding and usage

Even if communication is crucial to keeping your congregation together, it would still be tough to fit it in between your other pastoral duties. So even if you have to get it right, it doesn’t mean that you can spend an inordinate amount of time over it. 

That is where the right communication software can make a difference. A tool that requires fewer steps to get started and is easy to get used to would mean less time spent on actually sending the messages.

Choose a tool that is simple to learn, easy to use, and can help you get started instantly. For instance, with a tool like CallHub, you can simply import your contact list of church members and send out bulk SMS to your congregation in under 10 minutes. 

4. Scalability

It is not about how expensive or affordable the tool is – it is just that the tool should be able to accommodate your church’s needs as your congregation grows. 

For instance, to start with you will merely need an SMS broadcast tool to send regular prayer meeting updates. 

Later, you would like to scale the operation. You may want to send:

  • bulk SMS for different segments of your congregation
  • peer to peer conversations with donors via texts
  • follow-up texts to thank volunteers

Your communication tool should have such advanced features that enable you to do the same. CallHub has a pay as you go pricing model that ensures you only pay for what you use and allows you to migrate to a higher plan when the need arises.

Take-away

Using church communication software does not mean that you will move away from message boards. Rather, you can integrate your various channels of communication together – having a consistent messaging across all platforms. 

For instance, your message boards can now show your keyword and shortcode, encouraging members to sign up for an event. Your welcome kiosks and communication cards can promote shortcodes that encourage new visitors to sign up for the church’s communication.

Regardless of which communication channels you choose, it is undeniable that a communication software would make it simpler for you. If you have any specific questions regarding church communication, please talk to our experts to learn more. 

Feature image credits: Shelagh Murphy

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