We’ve just expanded our dialers from 1 to 3! You now have the option of using a predictive dialer, preview dialer and well as the good ole automated dialer that has served us well so far. So what are they and what can they do for you?
Reach out to a LOT more people in a shorter amount of time by predictively dialing numbers based on the number of free agents, the average talk time and other factors. The dialing rate adjusts and learns depending on your campaign. Only answered calls are assigned to agents. All the numbers that are bad, busy, answering machine, unanswered etc are skipped. The number of calls dropped are maintained at under 3%. You can improve agent occupancy by 200% or 3 times using a predictive dialer!
A power dialer is an automated dialer that does the dialing while letting the agent focus on the live call at hand. Once the call is done, the agent has time to fill up the survey, enter notes. After they are done, they can show that they are ready for the next call. The power dialer then dials the next person in the queue. This dialer is perfect for sales team, advocacy and political groups where the cost of not talking to a contact is very high. Set the dial rate by setting the calling ratio X:1. You can call more than 1 contact per free agent. This speeds up your campaigns.
What is a power dialer?
A preview dialer gives the agent and volunteer a lot of flexibility with their calling. For calling that is more organic and not part of campaigns, a preview dialer works perfectly. The agent is in control of when the person is to be called and they can choose who they wish to call too. The person’s details are visible before the call is made along with their complete contact history. This dialer is perfect for sales teams, advocacy groups that need to make internal calls and for political campaigns where specific voters or representatives need to be called again.Automation, Call Center, Cloud Calling, Phone Banking, Phone Dialer, Power Dialer, Predictive Dialer, Preview Dialer, Progressive Dialer