Predictive dialer | Cloud based Call Center software | CallHub
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Predictive Dialer Software

Make sure agents spend their time in conversation and not on placing calls that might not even get answered. With a Predictive Dialer, an agent is connected to a live contact as soon as they are free.

How does a predictive dialer work?

 

A Predictive Dialer is an outbound automated dialer that increases the efficiency of agents in a call center campaign by dialing numbers ahead of time and connecting only answered calls to agents. It uses a machine-learning algorithm that analyses answered calls, dropped calls, number of active agents and other call metrics which are then used to adjust the rate at which numbers are dialed.

By comparing these metrics with average talk and ring time, the Predictive Dialer can dial numbers at the right time so an agent becomes available as soon as a contact answers the phone.

The agents time is not wasted listening to dial tones, skipping bad numbers or hanging up on unanswered calls. 

Since it is a predictive algorithm, there are instances when the agent might not immediately be available. These scenarios result in a short 1-2s delay before an answered call is connected to an agent. The more agents you have making calls, the better the Predictive Dialer is at connecting calls at the right time. It is recommended to have at least 6 agents making calls for a Predictive Dialer to work efficiently.

Since the Predictive Dialer prioritizes volume over personalization, it is a good fit for Get Out The Vote calling, market research and telefundraising.

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3X more calls per hour

An agent manually dialing numbers can make around 35 calls per hour. By automating the repetitive parts of a call, the Predictive Dialer takes it up to 110.

Higher agent productivity

Agents spend less time placing calls and more time having a conversation. Predictive Dialer increases talk time to 45 mins per hour.

Real-time CRM integration

Personalize conversations by populating the agent screen with relevant contact details from your CRM. Details of calls are instantly synced to remove the hassle of data entry.

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Advantage of CallHub’s cloud-based Predictive Dialer

Multiple dialing modes

Switch between Predictive, Power and Preview dialers based on calling requirements. While Predictive Dialers are optimized for high call volume, Power Dialers allow more personalization and control over how calls are made.

Advanced analytics

Make data-driven decisions that keep you on track of calling goals with CallHub analytics. Track calling activity, measure quality of conversations and monitor agent performance.

Unlimited agent seats

Agents are crucial to your campaign. Recruit as many as you need, for free! We do not charge per seat in a campaign.

Improved chance of people picking up their phone

Call back at the right time

Schedule a more convenient time to talk if the contact is busy. CallHub automatically dials them at the scheduled time.

Display a local number

Contacts see a local number on their screen no matter which part of the world you call from. Local numbers are available in 150+ countries.

Drop voicemail

Drop a pre-recorded voicemail when you reach an answering machine.

Ensure high-quality conversations

Scripts and Surveys

Add personalized calling scripts and surveys for every campaign. Recorded responses are synced directly into your CRM.

Call dispositions

Segment your list and take follow-up actions based on the outcome of a call. For example, automatically retry contact after a specific time if the line is busy.

Call monitoring and recording

Join live calls to guide training sessions or record them for later.

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What about people who don’t pick up their phone?
Follow-up with a text message.

"I love this product. It’s easy to use with a very clean user interface. The price is the most economical I’ve seen in the industry and last but not least is the wonderful customer support. They answer all questions very quick."

RONALD HART, THE CLOUD MARKETERS

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How Democrats Abroad helped drive 300% increase in overseas voter turnout with phone calls

By moving their phone banking operations into CallHub, Democrats Abroad created a distributed campaigning model for volunteers around the world to call more than 150,000 members spread across 190 countries to help them with registration and voting.

read case study

Why 3000+ customers use CallHub

Get started in under 5mins

Use your browser to set up your first Predictive Dialing campaign right now. Try it free before you spend a penny.

User-friendly design

More than 20,000 agents between ages 18 and 80 use CallHub to make calls and send texts. We know to keep things simple.

Fast support

Our dedicated team of support engineers resolve any issues quickly. We also have detailed documentation on our Help Center.

Pay as you go pricing

For short duration campaigns like Get Out The Vote, a subscription might not be right for you. That’s why we have a pay as you go model where you only pay for the calls you make with unlimited agent seats and contact uploads.

see pricing

amnesty international logo
dogwood alliance
sierra club
Organizing for Action
Human rights campaign
Les Republicains party France

Create a Predictive Dialing campaign for free

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